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Wallets Africa Card

14.09.2022 Featured 2 Weeks After Failed Payment, Wallets Africa Has Not Refunded Customer’s N140,000

Published 14th Sep, 2022

By Opeyemi Lawal

Yusuf Zakari, a Kaduna-based teacher, has narrated how Wallets Africa, a cross-border payment platform, refused to reverse the N140,965 deducted from his account while he was trying to initiate a transaction.

Zakari told FIJ that he had signed up to use Wallets Africa’s virtual dollar card to pay for a product, thinking the platform could be trusted.

READ ALSO: After FIJ’s Story, Wallets Africa Completes Refund of Customer’s N37,510

“On September 1, I wanted to initiate a transaction for a product worth about $233.43. I had $1.48 in my dollar account and needed an extra $223 to complete the transaction,” he said.

Zakari said the several attempts he made to top up his virtual dollar card failed.

Screenshot showing attempts to top up the account
Screenshot showing attempts to top up the account
Screenshot showing attempts to top up the account

“I tried to top up the card with $223, but it failed and later on, I figured that N140,965 had left my account.

“I immediately sent a message to Wallets Africa’s live chat and got a response the following day that the money would be reversed in 24-48 hours.

“After the timeframe elapsed and I didn’t get the reversal, I wrote to them. Their last response was that they would forward the complaint to their finance department where it would be resolved.

“I sent them daily reminders to track the refund, but they didn’t respond to any one of them.

“Thirteen days on and I am yet to hear from them.”

FIJ dialed the number on the company’s website, but there was no connection. The company had also not responded to the email sent to them at press time.

Published 14th Sep, 2022

By Opeyemi Lawal

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