Polaris Bank

23.11.2022 Featured 24 Hours After FIJ’s Story, Polaris Bank Refunds Customer’s N91,900 Held for 3 Months

Published 23rd Nov, 2022

By Opeyemi Lawal

Polaris Bank has made a refund of N91,900 to Rebecca Jolaoso, an Ibadan-based businesswoman debited for a transaction she didn’t initiate.

Jolaoso confirmed to FIJ that the refund came in nearly 24 hours after FIJ’s publication.

She also stated that she got a reversal of the unauthorised transaction on Wednesday morning.

READ ALSO: After FIJ’s Story, Access Bank Wipes Off Customer’s Loan Originally Obtained by a Thief

“I got a reversal of the alert this morning,” she told FIJ.

“I simply got the alert this morning and now I have gone to the bank to withdraw the money.

“I am grateful to the FIJ team for the help and assistance in making the refund possible.”

A screenshot of the reversal.

On Tuesday, FIJ had reported how Polaris Bank refused to process the N91, 900 that left Jolaoso’s account without authorisation on August 20.

Three months after Jolaoso reached out, the bank had refused to investigate the unauthorised transaction as promised.

READ ALSO: After FIJ’s Story, Fidelity Bank Refunds Businessman’s Money Held for 4 Months

“On August 20, I received a debit alert of N91,900 from an unknown source. It wasn’t a transaction I initiated,” said Jolaoso.

“When the transaction took place, I was surprised because my phone was with me all through and I don’t even use a debit card.

“Till date, Polaris Bank is yet to offer an explanation or refund my money. It has been three months and no explanation whatsoever.”

The bank had subsequently processed the reversal after first directing the customer to CBN for a refund.

Published 23rd Nov, 2022

By Opeyemi Lawal


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