Temitope Eyitayo-Daniel, an Ibadan-based administrative assistant, has accused Overland Airways of refusing to refund his N165,000 after he cancelled two flight bookings in December 2021.

Eyitayo-Daniel told FIJ that he was forced to cancel the flight after the airline’s decision to delay its take-off twice forced his boss to miss an important meeting.

“I bought flight tickets for my boss and one other person in December 2021. I had booked two Ibadan-Abuja flight tickets because my boss and a partner had an important meeting to attend at the capital,” he said.

“When we got to the airport in the morning, Overland first rescheduled the morning flight my boss and his associate were supposed to board to 10 am. After a while, the airline rescheduled the flight a second time to noon.

“The initial plan was for my boss and his partner to go to Abuja that morning, attend the meeting and return to Ibadan immediately after the meeting was over.

“By the time Overland rescheduled the flight a second time, the purpose for which the flight was booked had been defeated. My boss had already missed the meeting and there was no way his travel with the airline by noon would make any sense.

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Eyitayo-Daniel said he spent the following months trying to make Overland Airways refund the N165,000 ticket fee.

“We first had to cancel the flight, then we filed for a refund. Overland Airways kept telling us that they were processing it. We were also told to send a reminder. I have called their customer care line and texted them on WhatsApp. They kept saying the same thing,” he told FIJ.

“Till now, we have not received the refund or any appropriate response, since December. This is May.”

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When FIJ contacted Overland Airways via email, they said the refund was still being processed, and that the process would be expedited.