Adetutu Olatunde, a Lagos State-based trader, has narrated how N12,050 was stolen from her Zenith Bank account without her consent.
Olatunde told FIJ that she discovered that the amount had been stolen from her account after making use of her debit card at a Point of Sales (POS) machine stand in August 2022.
“On August 19, 2022, I withdrew N1500 via a POS machine. After the transaction, I checked my account balance and noticed N12,050 had mysteriously disappeared from it,” she told FIJ.
“Each time I make withdrawals, I would always check my account balance and this was how I discovered the fraudulent transaction.
“I immediately went to Zenith Bank to lodge a complaint and to also request for my account statement so as to verify the strange deduction. Right there, I realised my money had been withdrawn four days earlier, on August 15.”
The trader said when she asked a bank official for an explanation, he told her the deduction was for an online purchase she made in the Eti-Osa Local Government Area.
“When I made enquiries on the unauthorised withdrawal, I was told I paid for a product online somewhere in the Eti-Osa Local Government Area,” she said.
“I have never been to Eti-Osa and I don’t even know where it is.”
Olatunde said that although she filled several forms to initiate a refund, Zenith Bank refused to refund her money.
“I have filled several forms that would facilitate a refund, but nothing came out of it,” said Olatunde.
“I want my money back from Zenith Bank. I never went to Eti-Osa and I never performed the transaction. The money was taken from my account without my consent.”
FIJ’s email to Zenith Bank for comments on Olatunde’s missing money was yet to be responded to at press time.
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