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UBA

10.08.2022 Featured 5 Weeks After, UBA Has Not Resolved Erroneous Restriction of Customer’s Account

Published 10th Aug, 2022

By Basit Jamiu

Abdulsamad Ishola Opeyemi, a student of Usman Danfodio University, Sokoto State, has accused the United Bank for Africa (UBA) of placing a restriction on his account for no clear reason.

Opeyemi told FIJ that he was going to make a transfer from his account when he noticed that it had been blocked.

READ ALSO: 8 Years After, UBA Yet to Resolve Unauthorised Deduction of N130,000 From Customer’s Account

“I wanted to make a transaction a few days later in July on my UBA naira account, but I got the notification that I had an insufficient fund in it. I knew I had some money in the account, so I was surprised. Afterwards, I asked my friend to send N5,000 to me. I received the alert, but the money still did not reflect on my UBA mobile app,” Opeyemi said.

The N20,000 transfer that preceded the restriction

He told FIJ that he attempted to purchase airtime to confirm the extent of the restriction but could not carry out the transaction successfully. He said it was at that moment that he reached out to his account manager.

“I called my account officer and explained the problem to her. She checked the account and told me that there was a lien on my account. She advised me to come to the bank and I did,” said Opeyemi.

He said he went to the bank but was told his account had been blocked because of a complaint that N20,000 was mistakenly transferred into it.

READ ALSO: UBA Refuses to Reverse Customer’s N4.2m After Failed Transfer, Deletes It From Account Statement

“I told them that I was the one who went to a Sterling Bank PoS to make the deposit of N20,000 into my account on July 2,” Opeyemi said.

“I later went to the PoS shop to get a receipt. They also told me at the shop that the request that my account be placed on lien did not come from them.”

Opeyemi said despite prior assurances from the bank that the restriction would soon be lifted, he was still unable to access his account.

“Up till now, I still can’t access my account. She said she had sent a message to the team in charge,” he said.

FIJ contacted Ramon Nasir, UBA’s head of communications, for comments, but he said the customer should send an email. FIJ also sent an email to UBA, but it had not been responded to at press time.

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Published 10th Aug, 2022

By Basit Jamiu

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