David Olorunfemi, a London-based Nigerian, has accused Zenith Bank of refusing to refund his N10,000 after a failed transaction on December 29, 2021.

Olorunfemi told FIJ that he had initiated the transaction to renew his medical licence that was due at the time.

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“I was trying to pay for my license on remita but the transaction did not go through. I had to try again before it went through. Eventually, I was debited twice for one transaction,” he said.

Olurunfemi told FIJ that he had taken a screen capture of the debit alert and contacted Zenith Bank online.

“You know, at that time, Twitter was banned in Nigeria, so I reached out to them on Instagram. They said they were going to process it,” he said.

The medical doctor said he was assured it would be processed within ten working days.

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“After the first ten days, they said they were still working on it. I went to Zenith Bank to complain. I filled forms and submitted my details, but nothing has been done,” he said.

Olorunfemi said he was advised to go through the Central Bank of Nigeria (CBN), and he did.

“I mailed CBN and then they were requesting for reference number. I paid via remita, not through insterswitch, so there was no reference number on my transaction basically,” he said.

FIJ made several calls to Zenith Bank for comments, but they were not answered. A message sent to them had also not been responded to at press time.