On November 12, 2021, Toyin Nafiu, a broadcast journalist in Ilorin, Kwara State, woke up to an unbelievable yet undeniable shock. Guaranty Trust Bank (GTB) had notified him that the N420,900 in his account had disappeared.
Nafiu told FIJ that he noticed that the unauthorised transaction happened at 4am after someone hacked his bank app. He said the fraudsters had hacked into his app, changed his password, and made away with his money.
“When I checked my phone, I saw messages like ‘Do you want to change your password?’ and ‘You’ve changed your password’. They withdrew my money. Sporty Internet is the client,” he told FIJ.
Realising only the bank could help him get his money, Nasir went to a GT Bank branch at Tanke Junction to complain. An official of the bank asked him to first go to a police station to get an official report, as a third party was already involved in the issue.
Nafiu said the police officer who attended to him gave him a form to fill, alongside his statement of account.
“They asked me to pay N20,000 before they started working on my issue. The police said they would get back to me in two weeks. By the third week, the police said they were still on it,” he said.
“The bank emailed that they had received my complaint and would work on it. I hoped it would not take long. But a month later, nothing meaningful had happened. So I went to the bank. They gave me GT Connect’s phone number to call.“
According to Nafiu, the lady who answered when he called GT Bank said they would have to lock his account for two weeks while they worked on it. But by the third week, his ordeal continued.
“I told them to open my account as I wanted to use it. Since then, both the police and GT kept saying they were working on it,” he said.
FIJ contacted GT Bank via their email address, but at press time, they had not responded. FIJ also contacted IJ contacted Cornelius Onuoha, a GTB spokesperson, but he neither answered the call nor replied the text message to his line.
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