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23.11.2022 Featured A Widower’s Card Got ‘Swallowed’ By a Zenith Bank ATM. He Lost N217,600 Within 10 Mins

Published 23rd Nov, 2022

By Abimbola Abatta

Nurudeen Olalekan, a Lagos State resident, was about to withdraw some money from a Zenith Bank ATM when his debit card got stuck in one of the machines.

Olalekan, a widower, told FIJ that within 10 minutes of waiting to see whether the card could still come out from the machine, he received several debit alerts, amounting to N217,600.

READ ALSO: Fake UBA Customer Care Rep Appears on Bank’s Official Handle, Steals N169,000 From Customer’s Account

Olalekan, a Polaris Bank customer, said he decided to make the withdrawal at Zenith Bank because it was the closest to him.

Screenshots of the debit alerts

He added that the incident happened around 7:00 am at the bank’s branch located at Onipanu area of the state on November 21.

After receiving the strange debit alerts, Olalekan entered the bank to talk to some of its officials about the incident.

“The branch manager could not proffer any solution. Till now, they have not done anything about it. He told me he could not do anything about it,” Olalekan said.

“In fact, the bank has not provided my ATM card since then. They also did not allow me to have access to their CCTV footage.

READ ALSO: Bank Manager Tells Customer to ‘Forget It’ After N211,000 Disappeared From His UBA Account

“It is sad that the bank would do this to me. I am only a widower managing all by myself.”

When FIJ contacted Zenith Bank for comments on the issue, one of its officials, who preferred not to be named, asked that Olalekan lodge the complaint himself.

“Kindly advise the customer to contact us for due assistance. Inform the account holder to liaise with us via our verified social media platforms or reach us through a phone call,” the official wrote.

Published 23rd Nov, 2022

By Abimbola Abatta

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