Zenith Bank

18.03.2022 Featured Access Bank ATM ‘Swallowed’ Retired Principal’s Card. Zenith Bank Deducted His N1m

Published 18th Mar, 2022

By Emmanuel Uti

In May 2021, Olutayo Oyeleke, a Zenith Bank customer, lost more than a million naira after a series of unauthorized banking transactions.

Oyeleke told FIJ that he had gone to an Access Bank ATM in Lagere, Ile-Ife, Osun State, on May 4, 2021, to withdraw some money, but as he inserted his card into the machine, it got trapped.

He said he spoke to the security officials at the bank to help him get his card out, but they refused. He said they told him to return the following day as nothing could be done on a public holiday.

“When I got home, I discovered that my SIM card was blocked. I suspected it had something to do with my card. I then checked my account to be sure all was well,” he told FIJ.

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“I realised that N1,083,760.75  had left my account. It was a series of unauthorised transactions. I did not know how this could have happened, especially without my consent.”

Oyeleke said he visited Access Bank, which ATM he used, to register his displeasure. He said they told him they swapped his card at the point of withdrawal. He then informed an in-law of his who is based in Lagos.

“My in-law went to the Access Bank headquarters in Victoria Island. They called the Lagere branch and asked them to show me the CCTV footage so it would clear my doubts that no one used my card. But the lady they spoke to at Lagere disagreed,” he said.

“My in-law also sent an email to Zenith Bank and copied FCCPC and the Central Bank of Nigeria (CBN). On May 17, they reversed N199,989.25. Till date, this is what I’ve got out of my money.“

Oyeleke said he visited the Access Bank in Lagere to find out how he would collect his money, but the staff told him the manager was not around. He then requested his account statement.

“When I got my account statement, I saw the names of some people who withdrew my money. There was even an address within Ife on one name,” he said.

To recover his money, Oyeleke went to a police station in Ile-Ife and asked for a visit to the address he saw on his account statement. He said he had to pay the police N20,000 to mobilise them. But the police found nothing when they visited the address, he said.

“Access Bank ignored all of the mails I sent to them. They kept transferring the issues among their staff. Access claimed they swapped his (the suspected fraudster’s) card,” he said.

“Now, if his card was swapped, the other card inserted must have been trapped in the ATM. Where is the card? I am not illiterate. I am a retired principal. No message from Zenith Bank either. I want them to prove that the card was swapped. How did my SIM get blocked only after they had withdrawn all the money from my account? Something is fishy!“

FIJ sent an email to Zenith Bank, but they had not replied as of press time. Access Bank has also not responded to an email sent to them.

Published 18th Mar, 2022

By Emmanuel Uti


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