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Access Bank

17.05.2023 Featured Access Bank Can’t Trace N3m Stolen From Customer’s Account

Published 17th May, 2023

By Emmanuel Uti

Valentine Nwafor, a Lagos resident, woke up on April 13 to an unauthorised deduction of N3,050,000 from his Access Bank account.

Shocked because he had never activated the use of ATMs and USSD on the account, Nwafor went to an Access Bank branch on Iweka Road in Onitsha to complain about what had happened, but they told him they could not help.

He said he went to the Access Bank headquarters in Lagos the following Monday to ask the bank to refund his money but the bank asked him to be patient for 48 hours, which he said never came.

READ ALSO: After FIJ’s Story, Access Bank Returns Customer’s N2m Held for 2 Months

“Access Bank told me someone transferred my money to a Moniepoint account, and the recipient account was untraceable. This is the same Moniepoint approved by the Central Bank of Nigeria,” Nwafor told FIJ.

“This is why I believe that someone from the bank is an accomplice in this case. They did not send me a one-time password as banks should, but took my money. Now, I cannot pay my kids’ school fees.”

Picture of the unauthorised debits

Nwafor told FIJ he had pleaded with Access Bank several times to send his money back to him but all they kept saying was that they were investigating the issue.

READ ALSO: N2m Transferred From IT Specialist’s Access Bank Account in February Has Not Reached Its Destination

He said all Access Bank did was provide him with the phone number of the recipient.

“They said I should go to the MTN office to track the number. I don’t understand why. Shouldn’t the bank sort this out for me?” He asked.

When FIJ called Abdul Imoyo, spokesperson for Access Bank, for comments, he asked this reporter to send the details of what happened to him, but he had not responded as of press time.

Published 17th May, 2023

By Emmanuel Uti

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