Access Bank has lifted the restriction on the travel account of Ade Yusuf (real name withheld), a Canada-based Nigerian, that had been in place since April.
Yusuf’s account was unblocked on Monday, one day after FIJ published a report detailing how the bank had told him the restriction would remain until his return to Nigeria.
“Good news, Access bank finally removed the restriction on my account. Thank you so very much,” Yusuf wrote to FIJ on Tuesday morning.
Yusuf had earlier told FIJ that he had asked Access Bank to place a Post No Debit (PND) on his naira account after his phone was stolen in April. But unknown to him, the bank restricted his travel account as well.
FIJ learned that he was still in Nigeria at the time. When he visited a branch of the bank in Wuse, Abuja, to request access to his account that same April, only his naira account was unblocked.
He said he would have asked the bank to equally unblock his travel account had he known that it was restricted alongside his naira account.
He didn’t learn about the restriction until he had travelled to Canada and was unable to withdraw from his travel account in May.
The bank also told him he would have to return to Nigeria for the issue to be resolved.
Yusuf, who was frustrated by the setback caused by the restricted account, reached out to FIJ, and a report was published on Sunday.
He told FIJ that a customer care agent of the bank contacted him on Monday morning, asking him to send a handwritten request to unblock the account. “I have done that again, hoping for a positive response,” Yusuf said.
Later in the day, the bank emailed him to reveal that his account issue had been reviewed and it was now active.
“After they informed me, I confirmed with an ATM withdrawal,” he added.
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7 replies on “Access Bank Told Canada-Based Nigerian To Come Home to Unblock His Account. Now Fixed After FIJ’s Story”
Thanks you guys for the good job. Please I have long standing issue with my former employees and I would like to share in details with you. Please kindly share a link or a mail through which I can get in touch. Thanks.
Thank u fij for helping d guy out,those bank are just inhumane sometime how can u ask someone to come from canada to naija just for something that can be done by even mailing dem,that how opay restricted my acc and hold my funds saying it cbn and stuff
Good morning FIJ. Please I would like to bring an issue with GTBANK to you if you could please assist to get them return my money. I had a debit on my account while making payment for a flight. The payment didn’t go through and despite several calls & visit to GTBANK they have not returned my 100k. This transaction was in February 2024.
Kindly let me know what I should do?
FIJ is doing the Lord’s work. Thank you and God bless you.
Why do banks have to wait for open disgrace before they do the right thing??
I faced the same issue with First bank Nigeria.
I had to plan a trip back and just wiped out the entire amount and my other account to say me the troubles next time.
In the age of technology, it is extremely troubling when you hear things like this.
Good morning. Please I would like to engage you on the harassment of my client by staff of a foreign embassy