@csrf

24.11.2022 Featured Access Bank Vows Not to Revisit Customer’s Double N307,259 Debit, Calls It ‘Old Claim’

Published 24th Nov, 2022

By Joseph Adeiye

Access Bank’s contact centre has told FIJ that it would not revisit a missing N307,259 dispute involving Jude Agbokhaode, one of its Lagos-based customers.

Responding to an FIJ email sent to it on Tuesday, the bank stated that the issue was an ‘old claim’ and would not be revisited.

“I acknowledge the receipt of your email. Please be informed that this is an old claim, as dispute cannot be raised. We regret every inconvenience,” Uche Nsoedo, an official of the bank, wrote.

READ MORE: Access Bank’s Wrongful N307,259 Ruins Clearing Agent’s Business

READ ALSO: After FIJ’s Story, Access Bank Returns Erroneous ₦2.2m Deduction From Customer’s Account

FIJ had earlier written to the bank requesting to know why it had taken so long to refund the N307,259 that had been wrongfully deducted from Agbokhaode’s account since March 9, 2020.

READ ALSO: After FIJ’s Story, Access Bank Wipes Off Customer’s Loan Obtained by Thief

While speaking with FIJ, the aggrieved customer said he had visited several branches and had also sent many messages since the incident happened two years ago, just to ensure that he got the sum reversed into his account.

“The bank refused to do anything on my request,” Agbokhaode said.

“These days, the moment they hear my name and the N307,259, their officials hang up on me whenever I call them. The social media channels of Access Bank have stopped responding to me too.

“I want my money back. The chargeback process has been delayed since March 2020. They have ruined my business.”

The customer also said the Access Bank has refused to provide him with an explanation for the deduction till date.

Published 24th Nov, 2022

By Joseph Adeiye

Advertisement

Our Stories

Man Who Accused Innoson of Selling Subpar Vehicles Is a Member of Tinubu Campaign Council

Journalists Call for the Release of Colleague Detained by Gov Ishaku

Attacks on INEC Facilities ‘Could Have Negative Consequences on Elections’

Strep A Infection Has Killed Half a Dozen UK Children

3 Years After Retirement, Ex-Policeman Can’t Get His Gratuity Because PenCom Wants Letter of Non-Indebtedness

3 Days After Denying Knowledge of Committal Order Against Him, IGP Usman Alkali Asks Court to Set It Aside

‘Once a Liar, Always a Liar’ — Why Many Oppose Onochie’s Nomination for NDDC Board Chairman

UBA

Disguised as Customer Care Agent on Facebook, Fraudster Takes N158,000 From UBA Customer

Lilac Wolverine, a Nigerian Cybercrime Syndicate, Uses Covid-19 to Lure Victims

N75,483 Meant for Passport Renewals Hangs Between NIS and Remita

Advertisement