Makinde Peter, a social media user based in Lagos, has accused Access Bank of refusing to refund his money after a failed transaction.

On November 22, Peter’s friend sent N68,625 to his account to buy a gadget at a discounted price on Konga, an online e-commerce store, in partnership with Access Bank.

After receiving the credit alert, Access Bank deducted N50 from Peter’s account. He overlooked it and asked his friend to send another N50 before purchasing the item online.

“We proceeded with the order, but it failed and the money was debited. That was the beginning of my ordeal,” he said. “We waited for an automatic reversal but after an hour, nothing was done. So we decided to reach out to Konga and Access Bank. My friend reached out to the former, while I reached out to the latter.”

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When Peter called Access Bank Customer Service to file a complaint, a call representative told him it would take three to five working days to get the issue resolved.

Although he was not comfortable with the duration, the call representative said the bank would have to reach out to Konga. On November 24, Peter reached out to Access Bank’s customer service via phone call for the second time but did not get a favourable response.

Meanwhile, Konga had responded to his friend, telling him the payment did not get to them.

When Peter’s friend reached out to Konga the second time to inquire if Access Bank had reached out as claimed, the online e-commerce platform denied being contacted by the bank.

READ ALSO: Two Months After, Access Bank Fails To Refund Customer’s Failed Transaction of N200,000

On November 25, Peter called Access Bank customer care again but got the same “premeditated response”.

Enraged Peter registered his displeasure, demanding that immediate action be taken.

“In a bid to escape the ruthlessness I dished out on the phone, the representative confidently promised that I would get a reversal by the close of work that day. I still did not get a refund,” he said. “For the fifth time, I called on the fourth day, but the bank had blacklisted my number. My call was not answered and my airtime was well wasted.”

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Five days after the failed transaction, Peter is yet to get his money despite all his efforts.

FIJ made several calls to Abdul Imoyo, Access Bank’s head of media relations, but they were not answered. He also did not respond to a text sent to him.