17.09.2023 Featured After FIJ’s Story, ClubKonnect Credits Man’s Account With 5-Month-Old N30,000

Published 17th Sep, 2023

By Emmanuel Uti

Faisal Adam, a recharge card retailer based in Kano State who had a data purchase dispute with ClubKonnect, has successfully received payment from the company.

The much-awaited development came on Sunday, seven days after FIJ reported how ClubKonnect, an online retailing service, refused to give the data value of N30,000 to Adam after he paid for it.

Expressing his joy, Adam said, “I have been struggling to have my money back for the past five months but within a week of FIJ’s intervention, my account has been credited. Thank you so much for your help and may God continue to give you the strength to keep on the good work.”

Previously, FIJ reported that Adam had made a purchase of data worth N30,000 from ClubKonnect five months ago but had not received the corresponding data in return. Despite his persistent efforts to contact the company and address the matter, he was met with claims from ClubKonnect that they had not received the payment.

READ MORE: Retailer Pays N30,000 for Data But ClubKonnect Refuses to Deliver, Show Account Statement

Adam, in recounting the origins of the issue, had explained that he transferred the sum of N30,000 from his Palmpay account to his ClubKonnect wallet which was linked to a Wema Bank account. He expected the equivalent value in data but this expectation remained unmet.

wallet nalance
Adam’s credited account.

With his patience waning and concerns escalating, Adam reached out to Palmpay to verify the status of the transaction. He confirmed that the payment had indeed been successful. Armed with this confirmation, he continued his pursuit of a resolution from ClubKonnect which had, until then, provided him with no direct response or satisfactory explanation.

As a last resort, Adam decided to approach ClubKonnect’s host bank, Wema Bank, to inquire about the N30,000 transfer. To his surprise, Wema Bank redirected him back to ClubKonnect emphasising that such inquiries should be directed to the retailing service as he was, in fact, a ClubKonnect customer.

Upon realising this impasse, Adam once again reached out to ClubKonnect, urging them to address the issue. However, his efforts were met with resistance and this issue remained until FIJ intervened.

Published 17th Sep, 2023

By Emmanuel Uti


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