Dana Air has finally made a N131,544 to Sulton Hamzat, the Lagos resident whose Lagos-Abuja round-trip flight booking was cancelled by the airline in April.
This came six days after FIJ reported how the airline failed to make a refund to Hamzat four months after the flight was cancelled.
“I am very grateful, FIJ. Dana Air finally made the N131,544 refund this afternoon,” Hamzat told FIJ on Friday.
READ MORE: 4 Months After Cancelling Lagos-Abuja Flight, Dana Air Yet to Refund Customer’s N131,544

“Earlier in the day, the airline first sent me a message apologising for the delay in payment. The message somewhat felt different from the ones I had been receiving from them in the past.
“At exactly 5:33 pm, I received another message and this time, it was a credit alert of N131,544 from Dana Air. I was very happy when the message came in.
“Thank you so much, FIJ. I am very grateful. I can’t thank you enough.”
On August 10, FIJ published a story on how Hamzat booked the flight with the airline on April 16, hoping to fly from Lagos to Abuja on April 30. He had also planned returning to Lagos on the same day.
Dana Air would, however, cancel the flight, citing a suspension it had received from the Nigeria Civil Aviation Authority (NCAA) as reason.
After filling a refund form, hoping to get his money back from Dana Air, he no longer heard from the airline for four months.
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9 replies on “After FIJ’s Story, Dana Air Refunds Customer’s N131,544 Held for 4 Months”
I need your assistance to recover my money from Dana Air
Please help make a case for me too. I have the same issue with Dana Air. The contact email address provided for such complaints/request for refunds does not exist any more.
The exact same thing happened to me too. Please, how can you help get my story out so that I can get my refund too? Many thanks.
I have a similar case with Dana Air of cancellation of flight with no refund of my 72 000 naira,four months after.
Foundation for investigative Journalism.
Good day,
Please i am a victim of the April flight cancelled by Dana Air, and i am yet to refunded. I have above 100,000 with them. Please I will be glad if you can of help to me too.
Thanks
Sunday oluwafemi
08030745683
Dear Tola,
Please help me put out my case too to the public. Booked Dana flight from Abuja to Port Harcourt on the day one of their flight had a glitch at Murtala Muhammad Airport in Lagos. I have applied for a refund in which I copied CBN, FCCPC etc but no refund from Dana.
I am ready to share those mails with you. The amount paid for the flight was 72,000 naira only.
Please help me too. Dana Air owe me N669, 060 for four return tickets to Lagos. I paid on the 19th April and heard of the suspension so emailed for my refund to be processed immediately on the 24th April. They texted me on the 26th asking me in the generic notification to email their team for the refund request which I did. They came up with all sorts of delays by requesting parts of information/proof – a reference code and passport,bank details, tickets, then a letter from each of the ticket holder… I would send this and then they would ask for it again or something else. I would send them messages and receive responses days, then weeks and now months later with the same generic message. This is a ALOT of money and I don’t have the heart to tell my 87 years old father we still don’t have the money back. This is so terrible. Any help you gan give would be appreciated. Thank you
Please I need your help to get my money from Dana Air, my name is Preye Ozori and I booked their flight from Port Harcourt to Abuja, my flight was to be the
23rd of July, 2024.Since the cancellation of my flight , I have not been refunded my flight ticket back. I will be grateful if you can help me get back my money, thanks.
Thank you fij , please I have similar issue booked flight for my sister who was supposed to fly from owerri to Abuja.
No refund uptil now, have filled the form and supplied all the required details notting uptil now.