Jumia has made a refund of N24,760 to Daniel Okika, the Lagos-based businessman who received a defective rechargeable fan from the online market.

Okika told FIJ that he received a refund on Thursday.

“I received a payment for the rechargeable fan from Jumia,” he said.

“I sincerely appreciate all the efforts you made towards the refund. Thank you.”

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On January 31, FIJ reported how the business owner was denied a refund after he rejected a defective fan from Jumia.

Okika had narrated how Jumia frustrated every attempt to secure a refund.

“In November 2022, I placed an order for a rechargeable fan worth N24,760 on Jumia but a defective fan was delivered,” he said.

“I returned the fan and Jumia promised to send me a refund within seven working days.

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“I didn’t receive the promised refund from Jumia, and on November 25, I sent them another email.

“They responded again, but this time they asked me to provide my account details. I obliged and sent them the details of my Access Bank account.

“A refund that should only take a few days has dragged into weeks and is still ongoing. Jumia is up to something.”

When FIJ reached out to Jumia, a customer service representative asked that our reporter provide the customer’s order number, and a refund was made in about a week