E-commerce company Jumia has refunded N332,890 to a couple from Rivers State less than 24 hours after FIJ reported its unwillingness to provide warranty benefits for a faulty television set.
Agwu Onwuchekwa, the wife, told FIJ early on Saturday that Jumia had finally refunded N332,890, the exact amount they paid for the TV.
Jumia had delayed the refund since October.
The couple purchased the TV through Jumia in August but it had started developing a picture fault on its screen by October.
“Within three months, it developed a picture problem. It was showing blunt pictures,” Onwuchekwa said.
READ MORE: Jumia, Vendor Deny Rivers Couple Warranty Benefit for Faulty TV Screen
Immediately the couple noticed the fault, banking on the one-year warranty the TV came with, they reached out to Jumia. The e-commerce company gave Onwuchekwa and her husband the contact details of the vendor instead. The vendor then requested an extra N250,000 to repair the TV.
Jumia also told them to send the television down to Lagos but took their hands off it when the couple did. Initially, they responded, as Onwuchekwa explained, but they later went radio silent.
Months in, Jumia reached out to the couple to apologise for their silence, yet, they didn’t provide a tangible solution.
When FIJ contacted Jumia on Friday, they argued that the one-year warranty was also between the buyer and the seller; that all their terms and conditions also state that the product could be returned only seven days after delivery.
READ ALSO: After FIJ’s Story, Jumia Refunds N491,700 to Customer Who Got Scratched Laptop
Despite their argument, however, a few minutes after the call with FIJ, Jumia sent an email to the couple pledging to initiate their refund within eight business days.
“Jumia refunded us yesterday night. Thank you so much, sir,” an elated Onwuchekwa said on Saturday.
Our Stories
Middlesex University Denies Nigerian Student Support Amid Visa Challenge in Mauritius, Suggests Deferment
Kuda Promised to Clear Lagos Customer’s 2021 Loan If He Repaid N100,050. It Was a Lie
FACT-CHECK: Cardinal in Tinubu’s Vatican Photos Not Secretary of State Parolin
ALERT: Navy’s YouTube Channel Posts CorelDRAW, CapCut Tutorials Months After Hijack
Video of Schoolboys Crossing River on Tree Trunk Not From Nigeria
Kwara Govt Celebrates Latest ‘Achievement’ to Help Residents — A Flag
Tizeti Takes Ogun Resident’s N250,000, Then Keeps Her Waiting for Installation or Refund 2 Months Later
Freelance Marketer Can’t Access Her $215 After Waiting 14 Months Since Changera Acquired PayDay
Amid Corruption Allegations Against Schools, NELFUND Begins Direct Disbursement to Applicants
AUDIO: Lendsafe Violates FCCPA, Threatens to Disgrace Defaulter
Subscribe
Be the first to receive special investigative reports and features in your inbox.
3 replies on “After FIJ’s Story, Jumia Refunds N332,890 to Rivers Couple for Faulty TV”
FIJ, may your pen never run out of ink. Well done.
Well done for fighting back as unlike Konga, getting a refund for legitimate reasons is a problem for Jumia. That is unacceptable esp when the product is ‘not fit for purpose’! In addition, Jumia claims its team run checks on all Electricals before loading on their platform for sale, clearly they need to employ technicians that are properly trained!
Dear FIJ,
My name is Babero Daniel Obanyiro, based in Barnawa, Kaduna.
I’m an ardent reader of your articles and have noticed your success rate in assisting people recover their financial losses due to some organisation’s; mostly banks’ negligence and errors.
It’s in the light of the above that I’m contacting you to come to our aid.
Precisely on the 5th of July 2024, I and other passengers numbering over two hundred in number, bought train tickets; some business class and others standard, with the intention to travel from WARRI to ITAKPE. My ticket was the business class of N9,000( Nine thousand Naira Only) bought online via my UBA account.
Upon arrival at the train station to embark on our trip, we were told that there was a train accident on the route, hence our trip might be delayed.
We patiently waited for about 3 hours only to be told that the evacuation towards clearing the track would take more time than expected, hence the trip was cancelled.
Shortly afterwards, we were communicated via our emails to send in our commercial bank account numbers for a refund of our paid fares.
That was the last we heard from them till date.
Several efforts were made by writing to the office of the Managing Director, but there is no response.
I even reported to Federal Competition and Consumer Protection Commission FCCPC, where I was assigned one Yusufu Bintu to handle our case, according to her, the Abuja office of Nigerian Railway Corporation refused to collect their letter, claiming the office of the Managing Director is in Lagos not Abuja, appeals for them to receive the letter and transmit to him in Lagos was rebuffed.
I shall be forwarding to you all the various email correspondences between us and Nigerian Railway Corporation and the one between I and the FCCPC for your perusal.
I wish to please use this medium to appeal to you to come to our aid on this matter. Thank you.
Babero Daniel Obanyiro
08034501136, 07087555535
Barnawa, Kaduna.