The suspended accounts

04.04.2022 Featured After FIJ’s Story, Twitter Suspends Fake Zenith Bank Customer Care Handles

Published 4th Apr, 2022

By Mariam Hamzat

Twitter has suspended three fake handles claiming they represent the Zenith Bank customer care service unit.

This came after FIJ’s report on how one of the accounts, @hZenithbank, was directing people to send a message to a WhatsApp number for immediate response and assistance.

READ ALSO: After FIJ’s Story, Fraudulent Dealer Refunds Car Buyer’s N3m in Installments

FIJ had messaged the number under the disguise of a customer with banking problems to know how they work. The WhatsApp manager identified as Adenike Adeola requested the affected account number. When our reporter produced one, Adeola asked that a form be filled.

The form bore the Zenith Bank logo and requested details on the account number, complaints, the last six digits of the card attached to the account, and the card pin.

The suspended accounts

Our reporter said she was not available to fill the form, and then the handler requested directly for the card digits and pin. After providing inaccurate details, the handler stated that it was incorrect and went on to ask for the reporter’s BVN and date of birth.

READ ALSO: ALERT: Fake Zenith Bank Customer Care Twitter Handle Requesting ATM Card Details, BVN

Shortly after publication, Twitter suspended the three accounts, @hZenithbank, @Zeniithbank42 and @Zenithbankplcdx, mentioned in the report.

Published 4th Apr, 2022

By Mariam Hamzat


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