18.10.2022 Featured After FIJ’s Story, Wallets Africa Refunds Customer’s N80,000

Published 18th Oct, 2022

By Adebola Adewara

Wallets Africa, a cross-border payment platform, has returned ₦80,850 to Trustee Okorefe, a Delta State-based technician, after withholding it for close to two months.

Okorefe confirmed receipt of the refund to FIJ on Tuesday.

The technician excitedly said he first received a notification on October 16 that his wallet had been credited by the platform.

“I got the notification that my money had been refunded to my wallet on Sunday, October 16. I immediately went to my dashboard to confirm it and I saw my money there,” Okorefe said.

“Thank you so much FIJ for all the help so far. I am really grateful to the team.”

On September 29, FIJ had reported how the company continued to hold on to the technician’s money after he funded it so he could order items online.

READ MORE: Several Days After Failed Transaction, Wallets Africa Still Holds Customer’s N80,000

Okorefe had funded his Wallets Africa wallet with N80, 850 on September 21, so he could order some items on Aliexpress,  an online retail service platform based in China.

However, after funding his wallet, the money suddenly disappeared from his dashboard.

READ ALSO: Wallets Africa Cut Ties With Customer After Asking Him To Be Patient

Screenshot of Wallet Africa platform reflecting the refund.

The technician said that he subsequently reached out to the company on several occasions, but it refused to refund the money.

Throughout his interactions with the company’s representatives, they would tell him to be patient and that he would soon receive a refund.

But the repayment was never made to him for close to two months.

Published 18th Oct, 2022

By Adebola Adewara


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