Zenith Bank

14.11.2022 Featured After FIJ’s Story, Zenith Bank Returns Customer’s Money Withheld Since October

Published 14th Nov, 2022

By Joseph Adeiye

Zenith Bank has finally paid back the sum of N10,200 to Nonso Uchendu, a Lagos resident, two weeks after FIJ published a story on how the money ‘disappeared’ from his account.

A delighted Uchendu told FIJ on Monday that the money was credited into his account by the financial institution on November 10.

“I finally got the money from Zenith Bank last week after much back and forth. Thank you,” Uchendu said.

“Till now, the bank has failed to tell me where the error came from. They just told me to go to the POS terminal where the issue started from. After I made many calls to them, they eventually reached out to tell me that the money is now in my account.”

READ MORE: Transaction Fails, But Zenith Bank Tells Customer to See POS Merchant for His Money

On November 1, FIJ had reported how Zenith Bank deducted N10,200 from Uchendu’s account for a failed POS transaction.

Due to its unresponsiveness, the bank made Uchendu wait for three weeks before he was eventually advised to return to the POS shop where the transaction was made.

The POS transaction receipt for the transaction with Zenith Bank
The POS transaction receipt

READ ALSO: After FIJ’s Story, NYSC Grants Monthly Clearance To Corps Members Who Didn’t Register As INEC Ad Hoc Staff

A receipt had shown that the transaction was not successful during the period, but Zenith Bank had insisted that the POS merchant “received value”.

Published 14th Nov, 2022

By Joseph Adeiye


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