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Prospa Fintech.

09.07.2024 Featured Businessman Unable to Transfer Money From His Prospa Account Since June

Published 9th Jul, 2024

By Olayide Soaga

Yusuf Adepoju, a businessman, has been unable to complete transactions on the fintech platform Prospa since June, and this has left him helpless and unable to provide services to his customers.

The businessman told FIJ that he had been using the fintech application before June 2 without hitches and only began experiencing troubles on June 3, when he attempted to make a transaction of N10,000.

“I had some jobs to do and needed to make a payment to an account. So, I transferred a little over N10,000 to an account, but it was tagged as a pending transaction. I exercised patience and checked back after 30 minutes, but the transaction was still pending,” said Adepoju.

The N10,000 pending transaction initiated on June 3 (1)
The N10,000 pending transaction initiated on June 3 (1)
The N10,000 pending transaction (2)
The N10,000 pending transaction (2)

That same day, he transferred N53,000 to another account, which wasn’t successful until some days later.

READ ALSO: With N5m in Customer’s Wallet, Fintech Startup Thepeer Shuts Down

He decided to try it again the following day, but this time he transferred the sum of N50,000 to his Access Bank account. Like the first, it was tagged as a pending transaction.

The pending N50,000 transaction (1)
The pending N50,000 transaction (1)
The pending N50,000 transaction (2)
The pending N50,000 transaction (2)

Adepoju told FIJ that he lodged complaints with Prospa’s customer representatives on WhatsApp, hoping they would resolve the issue.

On June 6, he attempted another transaction of N50,000. This transaction failed, and the money was not reversed into his account.

The pending N50,000 transaction initiated on June 6 (1)
The pending N50,000 transaction initiated on June 6 (1)
The pending N50,000 transaction initiated on June 6 (2)
The pending N50,000 transaction initiated on June 6 (2)

Again, on June 21, he transferred N100,000 to an Access Bank account and, like the rest, the transaction has been pending since then.

The pending N100,000 transaction initiated on June 21 (1)
The pending N100,000 transaction initiated on June 21 (1)
The N100,000 transaction initiated on June 21 (2)
The N100,000 transaction initiated on June 21 (2)

“I contacted the customer care representatives several times. Whenever I did, they would request some details, I would provide them and they would go mute. They reached out to me on July 4, promised to resolve the issues and asked me to exercise patience, but they didn’t say when it would be resolved,” he said.

FIJ emailed Prospa on Monday. When they responded, they asked this reporter to tell Adepoju to contact them. Adepoju did, but they failed to resolve the issues over 24 hours later.

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Published 9th Jul, 2024

By Olayide Soaga

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