Ease Cash

14.09.2023 Featured Customer Mistakenly Repaid N80,100 Instead of N8,100. Ease Cash Denied Her a Refund

Published 14th Sep, 2023

By Opeyemi Lawal

On August 24, Funke Dosunmu (not real name), an Abuja-based resident, attempted to repay an N8,100 debt she had taken from loan company Ease Cash, but she mistakenly sent N80,100 to the loan agency.

Dosunmu told FIJ that she had been paying N4,000 weekly to the agency in a bid to repay her N15,000 loan after she borrowed N12,000 from Ease Cash on August 18.

“On the day this error happened, I had missed payment for the previous weekend and decided to pay N8,000 at once to make up for the missed week,” she told FIJ.

READ ALSO: FCCPC Delists 18 Loan Apps, Orders Google to Remove Them

“When I punched in the numbers, I didn’t realise I had an extra zero in the N8,000. I had sent the money to them before I noticed my error.”

SMS alert showing money mistakenly sent to Ease App
The money mistakenly sent to Ease Cash.

Dosunmu said she immediately called the loan collector who was assigned to her to complain but the agent said she could not get her money back. The agent told her she had to borrow again.

“When I noticed this, I called the number which has been sending messages to me so I could get my N72,000 but she said a refund was impossible,” Dosunmu told FIJ.

“She told me that my only option was to borrow again which I refused to do. She then insulted me and I dropped the call.”


When FIJ first called the number of the loan collector Dosunmu was attached to on Tuesday afternoon, she denied knowing the customer.

“I am not the one who attended to her,” she said.

“I don’t know the customer you are talking about. I am not her agent.”

When FIJ insisted that the customer sent her number as the agent she had been speaking with, she dropped the call.

When FIJ placed a second phone call to the agent and narrated the customer’s complaint, the agent said that she had plans to deal with Dosunmu if she was the same customer who called her stupid.

“The customer you are talking about called me stupid. She called me stupid and I told her I will deal with her. I have promised to show her pepper,” she said.

READ ALSO: FairMoney Wants Customer to Repay N250,000 Loan He Didn’t Take

Then on a second thought, she said, “send me the customer’s name and phone number so I can verify.”

FIJ heard nothing from her 24 hours after the text message was delivered.

An email sent to an email address found on the loan app’s website also kept bouncing and didn’t deliver.

FIJ’s check on the loan app revealed that Ease Cash was owned by Futurecrest Internet Technology Limited located in GRA, Ikeja, Lagos.

FIJ also found that Ease Cash was one of the loan apps delisted by the Federal Competition and Consumer Protection Commission (FCCPC) on Monday and unavailable on Google Play Store.

Published 14th Sep, 2023

By Opeyemi Lawal


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