20.06.2022 Featured Customer Wants CCTV Footage to Trace Missing Fund, But GTB Asks Him to Wait for 90 Days

Published 20th Jun, 2022

By Basit Jamiu

Seyi Akintoyese, a Kwara-based civil servant, has narrated how N50,000 was fraudulently taken from his Guaranty Trust Bank (GTB) account on June 16.

Akintoyese told FIJ that his ATM card was stolen while he was charging his phone. Thereafter, N50,000 disappeared from his account.

READ ALSO: Customer’s N900,000 Disappears While Activating GTB Mobile Application

“It happened Thursday night around 9:24 pm. I went to charge my phone that evening and my ATM was on the back of my phone,” he said.

Akintoyese said it rained that night and he did not notice that his GTB debit card was stolen until he returned home.

“I was going through my phone when I started seeing several debit alerts of N10,000. I counted and saw five debit alerts amounting to N50,000,” he said.

Akintoyese's debit notifications
Akintoyese’s debit notifications

The following morning, Akintoyese said that he had rushed to a GTB branch in Kwara to file a complaint.

He said, “I went to the bank early that morning and they told me they had to block the ATM card. It was clear that the person used my card at the Sterling Bank machine. This is on the debit receipts I received that night. I requested the CCTV footage for that day.”

READ ALSO: Two Years After, GTBank Continues To Keep Mum Over Civil Servant’s N540,000

Akintoyese said he believed that the person who stole the money might be someone he knew and that the CCTV images would be able to help identify the person behind the fraud.

Akintoyese said they told him at the bank that it would take at least 90 days to obtain the footage.

“How can I wait 90 days for one CCTV clip? By the time the video arrives, the person must have spent the entire money. How can I then be in a position to get it back. With a policy like this at GTB, fraud will flourish and many people will get away with so many financial crimes. Really pathetic,” he said.

FIJ placed several calls to Cornelius Onouha, a GTB spokesperson, to confirm whether CCTV footage takes 90 days, but they were not answered.

A message sent to him had also not been responded to at press time.

Published 20th Jun, 2022

By Basit Jamiu


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