29.11.2022 Featured Customer’s Bohemian Sandals Still With Konga Two Weeks After Payment

Published 29th Nov, 2022

By Joseph Adeiye

Oluebube Obioma, an Enugu resident, has narrated how Konga, an e-commerce company in Nigeria, refused to deliver her order despite receiving payment.

Obioma told FIJ that she paid for a pair of Bohemian sandals on November 15 but Konga had not delivered them 14 days after.

“On the 15th of November, I ordered a pair of sandals on Konga. According to the policy, the order should get to the person who ordered for the item in seven days. I paid for my item as I made the order and I got a proof of payment too. But the tracking number was not working,” Obioma told FIJ on Tuesday.

“Every time I checked my order using the tracking number, it was static. It has stayed in the same place in Lagos all this while. The item has not moved to its supposed destination. When I contacted Konga on the 7th day, I got a generic message promising me that I would receive my item on the next day. I didn’t get it still.

“So, on November 25, I sent a mail to Konga and informed the company that I could take legal action against it. Yesterday (November 28), a representative sent a response to me through email. The representative promised that they would do something about it soon. They only said that they would reach out to the logistics department.”

READ ALSO: Jumia Cancels Entrepreneur’s Order But Keeps His N70,000

Obioma told FIJ that the representative did not give a specific day her order would be delivered still. They only promised to make the overdue delivery in the shortest time possible.

Customer's complaint mail to Konga
Response mail from Konga

READ ALSO: After FIJ’s Story, Jumia Refunds Benin Resident’s N347,800 Paid for a Generator

Response mail from Konga

“I am deeply sorry to read about the extreme delay experienced with the delivery of your order. However, I have notified our logistics team to hasten the delivery of your order to you. Rest assured your order will be delivered within the shortest time frame possible,” a representative wrote on Monday.

FIJ contacted Konga via its live chat on Twitter, and Odion, a representative of the organisation, said, “I completely understand no amount of apology will suffice for the delay in the delivery of this order. A mail has been sent to the delivery team to hasten the delivery. Kindly be patient as the order will be delivered as soon as possible. Please bear with us.”

When FIJ asked how long Obioma’s delivery would take, Konga’s representative could not say.

“Be assured it will be delivered to the customer,” he said.

Published 29th Nov, 2022

By Joseph Adeiye


Our Stories

BREAKING: PDP’s Peter Mbah Wins Enugu Gov Election

Students planting trees

International Day of Forests: Ekiti NGO Takes Tree Planting to Secondary School

Wanted fraudsters

WANTED: 3 Ex-Employees Who Defrauded Nigeria Distilleries Ltd of N78.5m

Nigerian Labour Congress

JUST IN: NLC to Begin Strike Over Naira Scarcity

Labour party's Alex Otti

BREAKING: Alex Otti Declared Winner of Abia Guber Election

Depleted school building

School Children in Oyo State Not Learning Because of Rain, Dilapidated School Buildings

Nnamdi Chude

Police Confirm Nnamdi Chude’s Arrest But Claim He is Still ‘being Investigated’

Hyacinth Alia

SPOTLIGHT: Hyacinth Alia, the Miracle-Working Priest Who Will Be Governor

Nigerian voters

ANALYSIS: Voting Pattern Changes in Nigeria’s 2023 Presidential and Governorship Elections

Abba Kyari

JUST IN: Court Refuses Abba Kyari’s Bid to Stop His Prosecution