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06.09.2024 Featured Dana Air Debts Mount as Lagos Resident Demands N253,168 Refund

Published 6th Sep, 2024

By Opeyemi Lawal

Lucky Imhenrion, an operational director living in Lagos, has joined the list of customers whose refunds are trapped with Dana Air after the Nigeria Civil Aviation Authority (NCAA) suspended their services in April.

Speaking with FIJ on Thursday, Imhenrion said he bought round tickets for himself and another person named Joy Asue on April 22 but, three days later, the airline cancelled their flights.

He explained that, after the cancellation, he sent several messages to the airline through different communication channels without success. He added that the ban on the airline’s operations plunged him into debt as he hasn’t repaid the funds he borrowed to finance the alternative trip he arranged.

READ ALSO: Dana Air Ignores Abuja Civil Servant’s Emails for 4 Months Over N129,600 Refund

“The withheld N253,168 has caused me discomfort because I had to borrow money from friends and family to find alternative means of travelling,” Imhenrion told FIJ.

“However, I haven’t been able to return the loan because Dana Air hasn’t refunded me.

“I have tried to reach them on all social media platforms but I have no response from them, even the mail I sent to them did not deliver.”

Imhenrion's ticket with the airline.
Imhenrion’s ticket with the airline.

FIJ has published several cases of withheld refunds by the airline. In one of the reports, the airline still holds on to a software designer’s N231,000 more than four months after his flight was cancelled.

READ ALSO: Dana Air Still Holding Abuja Software Developer’s N231,000 Months After Cancelling Flights

In another report, Adedamola Kazeem, a civil servant based in Abuja, told FIJ that the airline had been ignoring his request for his N129,600 refund since the ban.

FIJ understands that the timeframe given by the NCAA for the airline to clear its backlog of refunds elapses this week. While they have started to refund some customers, several others have complained about not receiving their money.

An email and text message FIJ sent to Dana Air on Thursday is yet to be responded to. A message was also sent to their official WhatsApp line, and a response has yet to be received.

2 replies on “Dana Air Debts Mount as Lagos Resident Demands N253,168 Refund”

I am a student, Dana airline is still holding my refund money since April 2024, from Port Harcourt to Abuja . Please FIJ to help me out so that dey will refund my money, it is, not easy at all. I have tried all available means to reached them after sending all the necessary document needed and it was aknowleged then, but since them I have used all channels to communicate with them but prove abortive.

I was supposed to travel with my brother from lagos to Abuja in May prior to their shutting down, many mails have been sent by both my brother and I, but no response from the airline.

Pls the airline should refund us our money, we dnt want any problems, cos they will not eat our money, that’s our sweat for crying out loud.

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Published 6th Sep, 2024

By Opeyemi Lawal

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