A civil servant resident in Abuja has accused Dana Air of refusing to refund his N50,750 after it cancelled his flight.
The civil servant, who preferred to be anonymous, told FIJ that the airline company kept promising to refund him but failed to do so.
He told FIJ that he had booked an Abuja–Lagos flight with Dana Air alongside 19 colleagues for an official assignment but could not fly because the Nigerian Civil Aviation Authority (NCAA) revoked the company’s licence.
“On July 21, a day before our departure, we heard that the government had revoked Dana’s licence. We had no choice but to get another ticket,” he told FIJ.
He said he went to the Dana Air counter at the Abuja International Airport days later to request a refund and the airline’s representatives asked him to fill out a form with his account details and other necessary data.
“They said they would get back to us, but have not done so. I mailed them last week and resent our bank details, hoping they would refund us, but to no avail,” he said.
“They said they were paying people in batches, but they haven’t even refunded one of 20 people. Their phone number no longer goes through.
“When others reached them, they said they would pay in batches, but evidence suggests that they don’t want to pay us our money.”
FIJ sent an email to Dana Air, but it had not responded at press time.
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