Published 3rd May, 2023

By Ridhwan Abdullahi

Olaigbe Joseph (not real name)’s efforts to relocate to the United Kingdom were frustrated as his entire savings vanished from his Klasha account in one night without his knowledge.

Joseph, an Akure-based medical doctor, had saved N570,000 in the account with Klasha, a multinational Lagos and San Francisco-based e-commerce startup.

Joseph narrated to FIJ how he woke up to the notifications of the unsolicited transactions.

The medical doctor said he had saved the money to facilitate his travel to the United Kingdom.

“I saved the money for my flight ticket to the UK. I was hoping to add something to it to complete the airfare,” he said.

He said he first had an email notification showing a password reset to the Klasha account.

“It happened in the morning. I saw a password reset notification in my email, indicating that someone made a password reset on my account between 12 am and 1 am on April 24,” he said.

**Alerts received after the unwholesome transactions.**

“Then after that, I saw like two debit alerts from my Klasha account. One was N500,000, and the other was N70,000.”

Joseph thinks the unwholesome action could be from Klasha, as he had always been careful with his private information. Also, the recipient was another Klasha account simply tagged @yaroisah.

“When I checked the details of the transactions, the money was transferred to another Klasha account tagged @yaroisah. It has a transaction description ‘recharged card,’” the doctor said.

“It baffled me. I do not share my personal details with anyone. So, I wonder how it was possible for anyone to log in to my personal account and make such transactions.

“The whole thing looks suspicious. They need to refund my money. This has really held me down. I can’t do anything.

“All my money is gone! I did not give out my details to anyone. I have always secured my mails and apps.”

Joseph said that he attempted to reach out to the fintech but all his efforts yielded no fruit, as the e-commerce platform did nothing to rectify the issue.

“I reached out to the Klasha team via Instagram, email and Twitter on 25, and I called them. They’ve been going round in circles, telling me they’re looking into it,” said Joseph.

“It is very disheartening. Very disheartening.”

When contacted, Klasha did not respond to FIJ’s mail, message and telephone call. However, a member of the fintech’s staff, who simply identified as Faeedat, responded via WhatsApp.

“I have forwarded your complaint to the team in charge and I will provide feedback as soon as possible. My apologies for any inconvenience this might cause. The estimated time frame is within 24 working hours. However, we will do everything within our power to ensure the issue is resolved as soon as possible,” Faeedat stated.

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