The Eko Electricity Distribution Company (EKEDC) has remained silent for well over a month after fraudulently allocating 88.8 kWh instead of 305 kWh of prepaid electricity tokens to Agnes Aromolaran*, a Lagos resident.

Aromolaran made this known to FIJ in a telephone conversation on Friday afternoon.

“There has been no further updates from EKEDC since the last time I made the complaint,” said Aromolaran.

“I even sent them a reminder earlier this week but there has been no response from them yet.”

READ ALSO: Lagos Resident Complains About Fraud as EKEDC Suddenly Reduces Value of Her N20,000 Token

On March 6, FIJ reported how EKEDC made the fraudulent allocation to Arolomaran after she made a N20,000 purchase for the electricity tokens. The incident happened on February 13.

After Aromolaran was sent the significantly lower token units, she lodged a complaint with EKEDC’s customer service desk but was told her prepaid meter had recently been upgraded to Band A due to its connection to a major power supply chain.

The power distribution company’s claim turned out to be a clear contradiction of Aromolaran’s reality, as the estate she resides in barely gets supplied with adequate power.

To date, her area constantly gets supplied with two days of epileptic power, followed by a full day of total blackout.

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The poor service the Lagos resident was used to enjoying from EKEDC then made her question the heavy payment she was forced to make for the service she never enjoyed.

Aromolaran told FIJ that she also sent a complaint email to the Nigerian Electricity Regulatory Commission (NERC) for intervention, but she got no meaningful response from the country’s power industry regulator.

FIJ sent an email to both EKEDC and NERC for a reaction to Aromolaran’s complaint on March 5, but it has not been responded to to date.

*Agnes Aromolaran is a pseudonym used to protect this customer’s identity.