On Monday, April 10, Aanu Oluyide Akanke, a bead maker, took beads worth over N80,000 to God is Good Logistics (GIG) at Ring Road, Ibadan, to be delivered to NAJ Cargo Service in Lagos State.

The beads were for a client in the UK. The client had given Akanke the phone numbers of two of NAJ’s staff and asked that her parcel be delivered to any of the two workers.

To Akanke’s disbelief, her client contacted her on April 19 to inform her that neither of the two persons to whom she had requested the package be sent had received it. Akanke apologised and promised to visit the logistics company the following day to resolve the issue.

READ ALSO: Opeoluwa Opeyemi, First Gate Comms Ltd Director, Takes Man’s N99,500 But Fails to Deliver Bitcoin

She also tracked the parcel on GIG’s mobile application using the delivery pin sent to her by the logistics company and saw that the package was delivered over a week before, on April 11.

Still, she visited GIG at Ring Road the following day, and they confirmed they had delivered the package.

She informed the client immediately.

Three days later, however, NAJ Cargo Service posted a delivery to Akanke’s client in the UK, and the beads were missing from the package. The client immediately messaged Akanke to call the logistics company again and also call her contact at NAJ.

Akanke said she visited GIG again the following Monday to lodge a complaint, and the delivery company told her there was nothing they could do about it because the parcel had been delivered.

She said she asked if they could track who it was given to, but she received a negative response. She also said she insisted on seeing the book in which she logged the delivery details to ensure that the details were correct, but the request was refused.

READ ALSO: After Receiving N28,200 for 2 Bus Tickets, GIGM Dumps Passenger’s Bags at Terminal

Akanke was right to trust her guts to ask for the logistics company’s register because FIJ found that the phone number provided by Akanke’s client was different from the one that was reflected on GIG’s app to track the parcel.

They had swapped and interchanged two figures, and the person the delivery was intended for did not receive it.

FIJ sent a mail to GIG Logistics to inquire about the status of the delivery and was told that the complaint had been forwarded to the concerned unit for verification and resolution, and that they would revert with feedback once advised.

Akanke’s only concern, however, is to have her parcel returned to her or get a refund for her beads’ worth.

“If they can’t find my goods, they can refund my money; let me know that I’ll start making it over again,” she said to FIJ.

“If they gave it to someone, my argument is that who did they give it to? Help track the number you gave to an actual person. They keep saying they can’t do that. Why? They won’t let me see the book. I asked to see the book I registered with; they said no.”

Having confirmed that GIG had posted the wrong number for her package to be delivered to, Akanke said she has repeatedly called the wrong number, and it has been switched off. FIJ confirmed this to be true.

The staff at NAJ Cargo Service have also denied receiving any shipments from GIG.