Yotems Akin, a Lagos-based flight attendant, has accused Green Africa Airways of refusing to release her N156,000 held since April 9.
Akin told FIJ that she had paid the money for flight tickets on behalf of two persons, but the flight was cancelled.
“I issued a ticket online for two passengers. Apparently, they cancelled the flight for the supposed travel date. Because the travel schedule was not flexible, they opted to travel by road,” she said.
Akin told FIJ that she reached out to Green Africa for a refund and a staffer said it would take 20 working days, which she said is already overdue.
“The passengers are currently asking for their refunds. They may even be thinking I have received the money but do not want to give it back,” said Akin.
She said that after the initial 20 working days, she reached out to Green Africa again for a follow up.
“The staffer of Green Africa I spoke to apologised to me and told me they would send my complaint to the refund unit. But they did not get back to me, and whenever I got back to them, they would repeat the same thing.”
The flight attendant said she sent several emails to Green Africa concerning the refund but did not receive the money.
When FIJ contacted Green Africa Airways, a lady named Blessing requested for the tickets’ order number, which was provided. Minutes later, Blessing said she wouldn’t be able to work on the complaint until an email was sent to the company.
An email was sent to Green Africa Airways, but it had not been responded to at press time.
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