Loveth Manasseh*, a resident of Plateau State, has narrated how Gabriel Nwangwu, the Manager at the Jos office of GUO Transport, could not account for the seven bags of beans worth N1,353,400 that he received from her.

While speaking with FIJ on Friday morning, Manasseh said she visited GUO’s Jos office on March 14 and 15 so she could get the transportation outfit’s officials to help her deliver the bags of beans to her customers in Lagos.

“When I got to the transportation company’s office on March 14, I met with Gabriel Nwangwu, the manager, and he said I would have to make an initial deposit payment to allow them to create space for me in their vehicle for my seven bags of beans ahead of time,” said Manasseh.

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“On that very day, I transferred N45,000 to Nwangwu. When I eventually brought the seven bags of beans to GUO’s office on March 15, I made another N20,000 transfer to him and gave him N10,000 cash in addition. It is important to note that the manager issued me with neither a receipt nor a parcel ID after I made the payments. And that is exactly how he has been treating my requests since I have been sending goods through GUO.

“Altogether, I paid him N75,000 so he could help me deliver the goods to my customers in Lagos. The seven bags of honey beans are worth N1,353,400.”

When Manasseh’s Lagos customers were unable to receive the bags of beans on time, they reached out to her and started asking questions about the delivery status.

“This then forced me to again visit GUO Transport’s Jos office on March 19 to demand answers from Nwangwu,” said Manasseh.

“Nwangwu failed to give me an outright answer on where the goods were. As a matter of fact, he was nonchalant in his demeanour and responses to me.

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“I was then forced to report the matter at the C’ Police Division in Jos. It was when the police visited him and started asking him questions that he eventually told them the goods had been stolen where he kept them at the GUO office’s store. He claimed the store had been burgled by thieves.

“When the police visited the store he was talking about, however, there were no signs that the place was burgled by thieves.”

Manasseh added that when the police officers asked Nwangwu on the way forward, he told them “GUO Transport had no refund policy when customers’ goods were nowhere to be found”.

“All through the period the police officers were asking Nwangwu questions, he was still very cocky in his response,” said Manasseh.

“He ended up telling everyone that GUO has no refund policy for goods that are nowhere to be found.”

FIJ SPEAKS TO AN IPO AT C’ POLICE DIVISION, JOS

The Investigating Police Officer (IPO) in charge of the case, who preferred not to be named, also spoke to FIJ on the incident.

“When we visited GUO’s office after the complainant came to us, the manager at the centre of the matter took us to the supposed store,” said the IPO.

“We inspected the whole place and could not find any sign of forced entry or things to suggest that someone had broken into the place to steal goods.

“Hopefully, we would get to know to know the truth soon.”

FIJ REACHES OUT TO NWANGWU

Between Friday evening and Saturday morning, FIJ placed multiple phone calls to Gabriel Nwangwu’s two phone lines for a reaction on the matter, but they were not answered.

The text and WhatsApp messages sent to him had also not been responded to at press time.

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GUO’S CUSTOMER SERVICE WHATSAPP LINE FAILED TO HELP

Between Friday evening and Saturday afternoon, FIJ also reached out to GUO Transport’s customer service WhatsApp line on the matter. This particular service operates between 5 am and 9 pm every day of the week.

When this reporter first sent a message to the line on Friday evening, a GUO official, who would not state his or her name, responded and asked for a parcel ID.

When the official was further told that the bags of beans never left as Nwangwu later claimed they were stolen, he or she again issued the following response on Saturday morning:

“Was the item registered with our logistics department? Was this in 2024 or in 2025?”

This reporter answered by telling the official that according to Manasseh, the manager neither registered the bags of beans nor issued a Parcel ID to her.

At this point, the official then sent new sets of messages:

“If the item was registered with our logistics department, then a receipt was issued.

“This receipt contains all the information about the parcel.”

To this, this reporter again responded, saying, according to Manasseh, Nwangwu never issued her with any receipt. The customer also claimed the manager had never before issued any to her since she had been sending goods to her customers through the Jos office.

At that point, the official only read the messages. When a reminder was again sent to the official after an hour, the reminder was also only read and no response was given.

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‘I HAVE LOST CUSTOMERS AS A RESULT OF THE INCIDENT’

Manasseh told FIJ on Saturday morning that she has now lost customers.

“I have now lost customers as a result of the incident,” she said.

“In our business, once you tell customers that their goods will arrive on a particular day, and you fail to meet their expectations, they will find you untrustworthy and move to the next supplier who is willing to meet their demands.

“That is what Nwangwu has cost me now. I have lost my customers. More importantly, he has also refused to pay a refund to me. It is clear the bags of beans were not stolen. He should pay me back my N1,353,400.”