Opeyemi Felix, a Lagos-based ticketing officer, has accused Jumia Nigeria of refusing to refund his N100,080 after the two transactions he carried out on the online shopping platform failed on March 6.
Felix told FIJ that he was trying to book an Air Peace flight ticket on Jumia when he got debited twice without receiving value.
“I was only trying to book an Air Peace flight ticket that cost N50,040 when the incident happened on March 6. Unfortunately, after trying twice on Jumia’s platform, I got debited for both transactions and no ticket was sent to me,” Felix told FIJ.
“Till today, and despite reaching out to Jumia several times about the failed transactions, they are yet to refund my money.”
Felix said he contacted Jumia’s customer care service after the failed transactions and was told that the issue had been forwarded to the appropriate channel for resolution.
“When I contacted Jumia, the official I spoke with said I would receive a notification in a few minutes through my email. Now, it has been two months and nothing has been done about my money,” the ticketing officer said.
Felix also said that the incident forced him to be absent from an important business meeting in Abuja.
“I must tell you that my dashboard is currently showing ‘refunded’ on the Jumia platform. This means that they are claiming to have refunded me. However, I am yet to see any refund in my bank account.”
FIJ made several phone calls to Jumia Nigeria for comments but they were not answered. A text message sent to them have also not been responded to at press time.
Be the first to receive special investigative reports and features in your inbox.