Jumia mobile app

08.05.2022 Featured Jumia Fails to Refund Customer Who Lost N100,000 to 2 Failed Flight Bookings

Published 8th May, 2022

By Basit Jamiu

Opeyemi Felix, a Lagos-based ticketing officer, has accused Jumia Nigeria of refusing to refund his N100,080 after the two transactions he carried out on the online shopping platform failed on March 6.

Felix told FIJ that he was trying to book an Air Peace flight ticket on Jumia when he got debited twice without receiving value.

READ ALSO:After Delivering an Electric Kettle Instead of a Blender, Jumia Refuses to Refund Customer

“I was only trying to book an Air Peace flight ticket that cost N50,040 when the incident happened on March 6. Unfortunately, after trying twice on Jumia’s platform, I got debited for both transactions and no ticket was sent to me,” Felix told FIJ.

“Till today, and despite reaching out to Jumia several times about the failed transactions, they are yet to refund my money.”

Felix's Interaction With a Jumia Official
Felix’s Interaction With a Jumia Official

Felix said he contacted Jumia’s customer care service after the failed transactions and was told that the issue had been forwarded to the appropriate channel for resolution.

“When I contacted Jumia, the official I spoke with said I would receive a notification in a few minutes through my email. Now, it has been two months and nothing has been done about my money,” the ticketing officer said.

READ ALSO: Using Jumia, Fraudster Buys N215,000 Airtime With Teacher’s GTB Account

Felix also said that the incident forced him to be absent from an important business meeting in Abuja.

“I must tell you that my dashboard is currently showing ‘refunded’ on the Jumia platform. This means that they are claiming to have refunded me. However, I am yet to see any refund in my bank account.”

FIJ made several phone calls to Jumia Nigeria for comments but they were not answered. A text message sent to them have also not been responded to at press time.

Published 8th May, 2022

By Basit Jamiu


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