Edidem Jimi (not real name), a mechanical engineer, has accused Jumia of withholding the N8,000 meant for his electricity charges in April.

He told FIJ that he initiated the transaction on the online shopping and payment platform to purchase an electricity token from the Abuja Electricity Distribution Company (AEDC) on April 1.

“When I did the transaction on the platform, my account was debited but I was never sent any token,” Jimi said.

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“I waited for days but I still did not get any token. Since that day, I’ve been reaching out to Jumia through various means but they keep giving excuses.”

Jimi said Jumia responded to his email on one occasion, assuring him of a refund within three to seven business working days. The engineer said the promised refund was yet to reflect in his account.

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“However, their excuses kept mounting. At some point, they requested my account details via phone call, saying I would be credited within 24 hours, but till this time, I’m yet to get my refund,” he said.

Jimi’s complaint is coming at a time several people have raised concerns over the high rate of failed transactions on the online retail store.

FIJ made several phone calls to Jumia for comments, but they were not answered. A text message sent to them had also not been responded to at press time.