Chika Chima (real name withheld), a businesswoman in Lagos, had used Libmot Express, the sister logistics company of Libra Motors, to send items within Nigeria multiple times before May 3, 2023.

Considering that Chima’s previous experiences with Libmot Express had been pleasant, she didn’t expect that some of the items she sent from Asaba, Delta State, to Ajah in Lagos on that day would be stolen.

Chima told FIJ that she had travelled to Asaba to check up on her now-deceased father who was ill at the time. While in Asaba, she decided to buy some foodstuff and phone accessories and have them delivered in Lagos.

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Chima said she believes that the theft involved the Ajah outlet of Limbot Express because the waybill was properly wrapped from Asaba.

“I had edible stuff like blended crayfish and Cameroon pepper, with six tins of sardines. I also had phone accessories like chargers, Type C USB cables, IOS charger cables, big and small headsets, fast chargers, iPhone Pro Max chargers, iPod lightening, four power banks and earpieces,” she told FIJ on Monday.

“It got to Lagos on May 8th, and I got a call from Libmot, but I was still in Asaba. So I said I would pick it up when I returned to Lagos. At some point, I made arrangements for the items to be delivered to a neighbour but it didn’t work out.

“Fast forward to when I got back in the first week of June, I went to pick up my stuff. I noticed the bag was torn underneath, and I complained. They said rats got into the bag because of the crayfish and pepper.”

Chima told FIJ that she never thought her stuff could have been stolen, so she didn’t bother to check the items until she got home.

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“Later in the evening, I opened the bag, and to my surprise, I saw that the four big headsets, two 5-in-1 headset, iPhone Pro Max chargers were missing. The total of what is missing is about N44,100,” she told FIJ.

Chima said she promptly called the official from Libmot Express who had initially notified her of the arrival of her package at Ajah.

“But he was flippant in his response. He said I should have come for my package the moment it got to Lagos. It’s even suspicious because the demurrage I even thought I would be charged for the long period the items were with them,” Chima said.

When FIJ called the customer care representative of Libmot Express on Monday, she wanted to know if Chima related the issue to the company via a phone call or WhatsApp chat.

Then she asked FIJ to forward either screenshots of the conversation between Chima and the company or the number that was called so that Libmot could look into the issue.

On Monday, FIJ sent the requested information to the company via WhatsApp, as instructed by the customer care representative, but no response had been received at press time.