Salako Ajulo, a user of MTN Nigeria services, has narrated how MTN Nigeria refunded her internet data.

On her Facebook page, she stated that following a complaint she made on her page on August 12 on the disparity between her internet data consumption rate and depletion, a top official at the Nigerian Communications Commission, who was her Facebook follower, facilitated the NCC to look into her complaint.

According to her, NCC’s involvement prompted MTN to “get in touch” with her. After her conversation with MTN customer service agent, the telecommunication company apologised and “refunded 2 of my 3 data activations (24gb) immediately”.

Expressing her hopes of having a system that responds to all customers regardless of who they were, she said, “I only wish the system would respond as promptly to every consumer, not because it is Sola Salako Ajulo, the consumer advocate.”

“Recall I complained about data consumption on my MTN line about a week ago,” she wrote.

“Within a few days, the NCC had obtained my call records and sent it to me. I disputed the claim that apps on my phone consumed the data cos from the records, previous activation of the same 12gb lasted 3-4 weeks but in 3 days, I had activated 12gb 3 times! Without watching video?

“Due to NCC involvement, MTN got in touch with me directly, apologized and refunded 2 of my 3 activations (24gb) immediately.

“They showed me how to reset my data consumption and we are both monitoring to see if truly my apps were the culprit. I reset cellular data to zero byte on Wednesday.

“By Thursday, I consumed 701MB ( less than 1gb). Today is 5 days post-reset, and I have only consumed 6gb! This is because my broadband at home isn’t working or else I won’t have used up to 3gb! (FibreOne, this is your sub).

“I am very grateful to my Facebook friend here who took this up. I only wish the system would respond as promptly to every consumer, not because it is Sola Salako Ajulo, the consumer advocate. We will get there…”

The data refund was prompted by an August 12 Facebook post in which she complained that her internet data was depleting at a rate not corresponding to her consumption level.

“Dear MTN, I have bought 12gb data 3 times in 2 weeks. I don’t watch movies on my phone. Please is there a data guzzling demon on your network?”

Ajulo is a prominent consumer right advocate and the founder of a Consumer Advocacy Foundation Of Nigeria (CAFON), a not-for-profit organization dedicated to consumer right protection in Nigeria.