Sodiq Olorunfemi, a Lagos-based trader, has narrated how his N220,000 disappeared after unauthourised deduction was made from his Guaranty Trust Bank (GTB) account in February.
Olorunfemi told FIJ that on February 26, he received two debit alerts of N120,000 and N100,000 without carrying out any previous transactions.
He said when he visited a GTBank branch, he was told that the N220,000 had been transferred to a Wema Bank account belonging to one Mark Stacy.
“I got the alerts at 2:36 am on February 26,” Olorunfemi told FIJ.
“I first got a message asking me to confirm a code as my new means of authentication on my GT mobile banking app. But because I was not expecting any code, I ignored the message. What followed were debit alerts showing the money had disappeared from my account,” he said.
Olorunfemi also told FIJ that when he reached out to GTB, they said they would investigate the case. In an email the bank sent to him, they stated that the money was transferred to a Wema Bank account, and that it had been fully withdrawn before it could be stopped. The bank also informed him that the transaction was successful because his card details had been compromised.
However, Olorunfemi said his card could not have been compromised, as he did not own an active Automated Teller Machine (ATM) card.
“I do not use an ATM card. The one I had expired over a year ago and I did not renew it. When I called the customer care unit, they confirmed it themselves,” he said.
FIJ called Cornelius Onuoha, one of GTBank’s consultants, but his line was switched off. He had also not responded to a text message sent to him at press time.
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