Ismail Muhammad, a Kaduna-based civil servant, has narrated how N40,700 was deducted from his United Bank for Africa (UBA) account for a transaction he didn’t initiate.
Speaking with FIJ on Saturday, Muhammad stated that he didn’t notice the sum was deducted from his account until the following morning.
“On October 29, I received a debit notification of N40,700, but I didn’t notice until the following morning,” Muhammad told FIJ.
“The next day, I sent an email of complaints to UBA and their response stated that I would hear from them the following day.”
The civil servant added that a few days later, he visited one of the bank’s branches in Kaduna, where he was told to dial a number to lodge his complaint.
“Two days later, I visited one of their branches in Kaduna and I was asked to dial 232 to lodge my complaint. I did and the bank apologised for the deduction,” he said.
“They also promised to investigate the unauthorised withdrawal and asked me to expect a response in two weeks.
“Later on, I got a call from them asking that I block my debit card and also freeze my account to stop further withdrawals. They further promised to investigate it and get back to me in two weeks.”
Muhammad told FIJ that UBA’s response team assured him he would get a response by November 15 and his account would also be unblocked.
“I didn’t get a response from UBA on the promised date. Days later, they sent me an email asking me to visit one of their branches,” he said.
“When I visited, my account was only unfrozen and I got a new debit card.”
He said that after his visit to the bank, UBA told him they had investigated and it turned out that he compromised his bank details, which is not true.
“I called them again and the customer care agent who attended to me said I had compromised my card details for the money to have left my account,” Muhammad said.
“But that is not true. My phone and debit card were with me when it happened. My phone was even locked and nobody could access it except me.
“I wonder how the transaction was done, because I was the only one privy to the details that could enable the transaction.
“UBA lied, and they are not being truthful.”
FIJ’s email to UBA for comments had not been responded to at press time.
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