GT Bank

16.03.2023 Featured One Year After, GTB Yet to Resolve Erroneous Deduction From Customer’s Account

Published 16th Mar, 2023

By Opeyemi Lawal

Rayo Akinsowon, the executive producer at MyTimetv1517, has detailed how Guaranty Trust Bank (GTB) failed to resolve the erroneous deduction N42,500 from his account.

Akinsowon told FIJ he incurred the debit when he attempted to pay for an item on April 1 and use a PoS service on February 24.

“On April 1, I was at Ideal Consult Ltd., Ibadan, to purchase an extension box for my appliances,” he told FIJ.

READ ALSO: N250,000 Disappears From Civil Servant’s Account After WhatsApp Chat With ‘GTBank Official’

“I was charged N7,500 for the box, and I used my Gtbank debit card to pay for the purchase. Unfortunately, the transaction was declined, while my account was debited.

“I immediately filed a complaint and I was asked to visit my bank for a refund.”

An online complaint of the N7,000 dispense error from GTB
An online complaint of the N7,000 dispense error

He stated that he didn’t visit the bank immediately because he hoped the dispense error would be resolved without having to visit the bank.

“I waited about a week before going to their branches. I was first at their branch in Challenge and then Dugbe,” he said.

“They didn’t attend to me well. They also asked me to log a complaint, but nothing came out of it.

Receipts of the debit  from GTB
Receipts of the debit

“I reached out again on August 25. This time, I filled their escalation form but it was the same. I then decided to let go because it was N7,500.”

The executive producer said the dispense error repeated itself nearly a year later, when he used a Baxi PoS for a N35,000 transaction.

“Fast forward to February 24, I used a Baxi PoS for a N35,000 transaction,” he said.

“The first attempt failed because of a network problem and the transaction was declined.

“My second attempt was successful, but a debit of N70,000 was made. I also complained immediately, and the Baxi PoS agent logged in the transaction ID with his company and asked me to reach out to my bank if I didn’t get a reversal in 72 hours.”

Akinsowon said after the 72 hours elapsed, he logged his complaints online on February 27 and 28 with no luck.

“When they didn’t respond to my complaints, I knew I needed to avoid a repeat of the N7,500 transaction, so, I went to the bank,” he said.

“I was at the bank on March 6. I got there at 6:15 am but got number 101. I waited all day but couldn’t get into the bank. No one attended to me. I was only asked to fill a dispense error form outside.

READ ALSO: GTBank Deducted Businessman’s Money After a Failed Transfer. He Wants It Back

“I returned to the bank two days later and got number 181. I became frustrated and approached a female staffer who said although I had logged in, I could only return to make a complaint after 11 working days.

“I just wanted to avoid a repeat of the last dispense error. It was still the same process. I couldn’t get my N7,000, and now my N35,000.”

When FIJ contacted GTbank via Twitter and email, the bank asked to liaise with the account owner.

“Hello, thank you for contacting us. We sincerely empathize with you on this experience. Kindly advise the account holder to send us a DM,” the bank wrote.

Published 16th Mar, 2023

By Opeyemi Lawal


Our Stories

INEC Officials

‘The Hope That Kills Ultimately’ — First-Time Voters Describe 2023 Elections

Crypto Trader Can’t Access His $2,672 on Kite Financial

6 Months After, Ibadan Doctor Yet to Release Bank Statement Showing He Received Excess N212,500 From Entrepreneur


FULL LIST: Anyim, Fayose… PDP Leaders Suspended Over Anti-Party Activities

Pastor Uses Group’s Over N2m Thrift Savings to Pay LAPO Debt, Then Absconds

After FIJ’s Story, Taofeek Salihu’s Informant 247 Pays Essay Contest Winners Owed for 11 Months

Chinese Start-Up Invents Machine That Helps Long-Distance Lovers Kiss in Real Time

Ikr Ekweremadu

JUST IN: Ike Ekweremadu, Wife Found Guilty of Organ Trafficking Plot in the UK

Cashlawn platform

Lagos Resident Dreads Deadline After Cashlawn Forced N6,200 Loan on Him


CBN to Massively Release Old Naira Notes to Banks