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02.07.2024 Featured Remitly Releases Customer’s N300,000 Held for Weeks

Published 2nd Jul, 2024

By Abimbola Abatta

Remitly, a payment platform, has finally processed the N300,000 a US-based Nigerian sent to his younger brother’s Access Bank account.

FIJ previously reported how the Access Bank account of the younger brother, a Lagos-based lawyer, was not credited for weeks after the money was sent.

Both brothers had told FIJ that despite contacting Remitly and Access Bank on multiple occasions and providing all requested information, such as the account statement, none of the financial institutions could account for the money.

READ ALSO: Between Remitly and Access Bank, Lagos Lawyer’s N300,700 Hangs for Weeks

However, the elder brother revealed, via a post on X on Monday, that Remitly reached out to him on June 30, one day after FIJ’s publication on the delayed transaction.

He noted that both financial institutions ignored him until his social media post on the issue gained traction and journalists like Fisayo Soyombo, the founder and editor-in-chief of FIJ, reached out to him.

He also mentioned that Remitly admitted there was an issue with the transfer and the money was subsequently transferred to the alternative account number his brother provided.

“Yesterday [June 30], over three weeks after @remitly and @myaccessbank have been insisting that money (N300,000) was successfully transferred to my brother’s account. I received this note from Remitly acknowledging that indeed there was a problem with the transfer,” he tweeted on Monday.

“I was told to log on to my app and edit the transfer details so the money can be released. Today [Monday] I was able to edit the transfer details and reroute the funds to another bank account with @gtbank. The money was just delivered to that account.

READ ALSO: After FIJ’s Story, IBEDC Customer Gets N201,844 Credit Adjustment

“I could not have done this by myself. It’s interesting, Remitly and Access Bank had been ignoring me until stuff went viral on social media [and] until journalists like @fisayosoyombo started asking questions. I am touched by the concern. Know this, I appreciate all of you! Holding institutions accountable is the way to go and talk has proved it.

I thank all of you for rallying to my aid. One young man even threatened to go to the bank and stage a protest… Dear @fisayosoyombo, thank you!”

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Published 2nd Jul, 2024

By Abimbola Abatta

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