Ayomide Olajide, an Ogun State resident, has accused First Bank of failing to take action after N90,700 went missing from her mom’s account six months ago.

Olajide told FIJ that her mom, a retired civil servant, received two alerts of the debited sum on June 4, 2022.

“My mom first saw the debit alert of N90,000 and then she saw another debit of N700. When we checked, we saw that it was a POS transaction.

“What was baffling was the fact that she was at home throughout that Saturday and she never gave anyone her ATM card,” she told FIJ.

READ ALSO: First Bank ‘Can’t Trace’ N83,000 Fraudulently Deducted From Customer’s Account

Olajide also said her mom received some strange calls after the incident and the caller revealed specific details about her First Bank account.

According to the Ogun resident, the caller told her mom to fund her account with more money.

“My mom did not have the means to block the account then and could not go to the bank because it was a weekend. But she went to a First Bank branch in Mowe on Monday morning to lodge a complaint,” said Olajide.

“The customer service person said her money was deducted by a scammer and there was nothing the bank could do about it.

“But she was given a tracking number and was told to fill a charge-back form. She was told she would hear from them within seven working days, but she still didn’t get any reversal. She has been frequenting the place since last year, yet no result.

READ ALSO: Imo Resident Lost N100,000 While Fidelity Bank’s ATM ‘Held’ His Card. No Refund One Month Later

“I even sent an email to CBN, but I did not get any response from them.”

When contacted for comments, First Bank told FIJ that the affected customer’s account information could not be released to a third party.

The bank also said the retiree should call them so they could assist after due verification.