Royal Air Maroc is yet to pay a $1,713.04 compensation to Tobi Benson, a Nigerian whose luggage was misplaced by the airline while she was travelling from Casablanca to the United Kingdom (UK) in July.

In an interview with FIJ on Friday, Benson said Air Maroc, Morocco’s national carrier, was yet to make the compensation payment to her despite filling and submitting all necessary forms since November 14.

“The issue has not been resolved. Air Maroc is meant to pay for the cost of the luggage,” Benson said.

“They are meant to send 1,288 SDR, which stands for Special Drawing Right according to the Montreal Convention, to me.

“One SDR equals $1.33. Invariably, I am expecting to be paid a $1,713.04 compensation by the airline.

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“I have since filled all necessary forms that include my bank details and sent them to the airline since November 14, but I have not been credited to date.

“That was well over two months ago.”

In August, FIJ reported how Air Maroc could not account for two of Benson’s bags when the Nigerian and her 78-year-old mother arrived in London using the airline on July 6.

The missing luggage at the time included a 22.5kg bag that contained essential items.

When the airline’s attention was drawn to the fact that the bags were missing, the Nigerian passenger’s name was listed in the airline’s missing luggage report. Air Maroc also promised Benson that the bags would be found and delivered to her.

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Only one of the bags was found by the airline and eventually delivered to Benson.

Benson and her mother then went on to spend 15 days in London without the second bag, which was considered the more important one, delivered to them as promised by the airline.

Benson and her mother returned to Nigeria without the missing luggage on July 22.

Upon her return, Benson sent several email complaints to the airline but did not get any response from its officials.

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FIJ also emailed Air Maroc on August 16, but the airline failed to respond.

This went on for three and half months till the airline eventually established contact with Benson in November.

After filling out the compensation form on November 14, Air Maroc is yet to make the payment.