@csrf

17.01.2025 Featured Royal Air Maroc Misplaced Nigerian’s Luggage 7 Months Ago. It Hasn’t Paid Her $1,713 Compensation

Published 17th Jan, 2025

By Tola Owoyele

Royal Air Maroc is yet to pay a $1,713.04 compensation to Tobi Benson, a Nigerian whose luggage was misplaced by the airline while she was travelling from Casablanca to the United Kingdom (UK) in July.

In an interview with FIJ on Friday, Benson said Air Maroc, Morocco’s national carrier, was yet to make the compensation payment to her despite filling and submitting all necessary forms since November 14.

“The issue has not been resolved. Air Maroc is meant to pay for the cost of the luggage,” Benson said.

“They are meant to send 1,288 SDR, which stands for Special Drawing Right according to the Montreal Convention, to me.

“One SDR equals $1.33. Invariably, I am expecting to be paid a $1,713.04 compensation by the airline.

The Missing Luggage Form Benson Filled in 2024

READ MORE: Royal Air Maroc Makes Nigerian, 78-Year-Old Mother Miss Flight, Misplaces Their Luggage

“I have since filled all necessary forms that include my bank details and sent them to the airline since November 14, but I have not been credited to date.

“That was well over two months ago.”

In August, FIJ reported how Air Maroc could not account for two of Benson’s bags when the Nigerian and her 78-year-old mother arrived in London using the airline on July 6.

The missing luggage at the time included a 22.5kg bag that contained essential items.

When the airline’s attention was drawn to the fact that the bags were missing, the Nigerian passenger’s name was listed in the airline’s missing luggage report. Air Maroc also promised Benson that the bags would be found and delivered to her.

READ ALSO: To Accommodate ‘One More Passenger’, United Airlines Downgrades Nigerian Family From Business to Economy Class in the US

Only one of the bags was found by the airline and eventually delivered to Benson.

Benson and her mother then went on to spend 15 days in London without the second bag, which was considered the more important one, delivered to them as promised by the airline.

Benson and her mother returned to Nigeria without the missing luggage on July 22.

Upon her return, Benson sent several email complaints to the airline but did not get any response from its officials.

READ ALSO: British Airways Yet to Return N584,183 to Customer Denied US Entry During the Pandemic

FIJ also emailed Air Maroc on August 16, but the airline failed to respond.

This went on for three and half months till the airline eventually established contact with Benson in November.

After filling out the compensation form on November 14, Air Maroc is yet to make the payment.

Leave a Reply

Your email address will not be published. Required fields are marked *


Published 17th Jan, 2025

By Tola Owoyele

Advertisement

Our Stories

FACT-CHECK: NOA Claimed Nigeria’s per Capita Income at ‘$2.20’. An Impossible Figure

REPORT: AfDB Deems Nigeria’s First Phase Performance in $210m Agro-Industrial Project ‘Problematic’

Reported Contract Fraud in Finance Ministry Prompts Reps’ Call for Investigation

Afriex Denies Receiving Customer’s N220,000 for 29 Days but Access Bank Disagrees

Despite FRC’s Stance, Companies Continue to Violate IFRS, Underreport Claims

Police presence at a protest scene

VIDEO: Police, Air Force Officers Exchange Blows Over Drug Suspect in Delta

UI Students Protest Halls’ Exemption From Restored UCH Power

‘We Have a New Website’ — NHIA Responds to Report of Website With Expired SSL Certificate

Nigerian doctors

Abuja Private Hospitals’ Underpaid, Overworked Doctors Struggle to Live

Customs officers

‘I’m Done Fighting’, Says Marketer Who Lost N1.45m, N1.58m Fuel to Customs

Advertisement