Ojulari Olametan, a student of the Adeyemi College of Education, Ondo State, has narrated how she missed some tests because of First Bank’s refusal to refund her N50,000 tuition after a failed transaction on August 30.

Olametan told FIJ that she had managed to get the money from friends and family so she could sit for her fast approaching exams.

“Our exams were coming close, so after soliciting for funds, I finally raised the money for my school fee. It was ₦50,953,” she said.

“I should have paid the school fee since August 26, which was a Friday, but I didn’t have the money then.”

READ ALSO: Weeks After Erroneous Debit, First Bank Yet to Return Web Developer’s Money

Olametan said she made the payment using her First Bank Mastercard but eTranzact, her school’s tuition payment platform, didn’t receive the payment.

“On August 30, when my tuition was complete, I logged in to my school portal to immediately make the payment to eTranzact with my First Bank Mastercard. I was immediately debited by First Bank,” Olametan told FIJ.

“However, I later noticed that the money debited from my account didn’t reflect on my school portal. Even e-Tranzact sent me a mail that the transaction had not been successful, and that First Bank had been advised to reverse the money to me.”

READ ALSO: After FIJ’s Story, First Bank Refunds Customer’s N10,000 Held for a Month

Olametan told FIJ that she tried on several occasions to reach out to the bank but all attempts were to no avail.

“I immediately contacted First Bank and even sent them a mail. They told me to wait for two working days for a reversal,” she said.

“I also visited the bank on several occasions, but they told me they were working on it. At a point, I was told the money wasn’t with them but with e-Tranzact and Zenith Bank.

“They also told me that they had asked Zenith Bank to reply their mail before they could make a refund but there had been no response.”

Olametan said she missed some tests because of her inability to make the payment on time.

READ ALSO: Weeks After Failed Transaction, Ecobank Still Holds Customer’s N20,000

“I have missed tests and become sick. I’m still traumatised due to the stress I had to pass through,” she said.

“I am currently preparing for an exam, which is starting next week, and I can’t even concentrate on my studies. A whole ₦50,000, something I struggled to solicit for, just went like that.

“I had to borrow the money from another person so I would be able to write the exam, and the lender is currently on my neck. I just really want my money back.”

FIJ put several calls across to First Bank for comments on the matter, but they were not answered. The bank had also not responded to an email sent to them at press time.