15.03.2023 Featured Total Energy Withholds Entrepreneur’s N11,500 After Failed Transaction

Published 15th Mar, 2023

By Opeyemi Lawal

Oluwagbenga Ajibose, a Lagos-based entrepreneur, has narrated how Total Energies Nigeria refused to refund his N11,500 after a failed transaction.

Ajibose told FIJ he had attempted to purchase a 5000 quartz of engine oil but the transaction failed.

“On February 3, I was at Total filling station, Pen Cinema, Agege, to buy 5000 quarts of engine oil,” Ajibose told FIJ.

READ ALSO: 3 Months After Failed Transaction, Jumia Has Not Refunded Customer’s N100,000

“I attempted to pay with a Keystone debit card belonging to my wife, but the transaction was declined. I left without the oil since I couldn’t pay for it.

“After leaving the station, I was surprisingly debited for the transaction. I complained to my bank and after many correspondences, they said the money had left my account for Total’s.”

Receipt from Total Energy showing transaction failed
Receipt from Total Energy showing transaction failed

The entrepreneur said when he returned to the filling station, he noticed their hesitation to probe the failed transaction and their attempt to cover it up.

“I returned to Total filling station, Agege, to show them the proof from Keystone bank and also ask that they initiate a refund,” he said.

“I met their dealer, who instructed the attendant who initiated the transaction to check their records. He saw for every other day in February except for the day I went there. This made it suspicious.

Statement of account from Keystone Bank showing the transaction was successful
Statement of account from Keystone Bank showing the transaction was successful

“They then promised to call but never did.”

Ajibose added that he suspected the fuel station attempted to conceal the truth of the transaction.

READ ALSO: One Month After Failed Transaction, Grey and Payoneer Yet to Release Lagos Journalist’s £119

“I have the feeling that they know about it but are trying to cover it up. I sent them a tweet but they refused to respond to it. All attempts made to get them to refund me have been futile,” he said.

“Why is it difficult for Total to admit they got my N11,500?”

FIJ sent an email and a Twitter message to TotalEnergy Nigeria on Monday.

On Twitter, the organisation asked that we reach out via email. There was no response to the email at press time.

Published 15th Mar, 2023

By Opeyemi Lawal


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