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25.03.2021 news Two Months After, Access Bank Fails To Refund Customer’s Failed Transaction of N200,000

Published 25th Mar, 2021

By Damilola Adeyera

It has been two months and counting since Daramola Nasiru made a transfer of N200,000 from his Access Bank account to his Guarantee Trust Bank (GTB) account via the Quickteller app. 

On January 26, 2021, Daramola’s Access Bank account was debited but Access Bank failed in crediting the receiver account, GTB. Noticing this irregularity Daramola reached out to Quickteller, the financial application he used in making the transaction. Quickteller told him it was a failed transaction and he should contact his bank, Access. 

“I sent a mail to access bank since January 28th 2021, with proof from Quickteller that it was a failed transaction but up till date my funds haven’t been reversed,” Daramola told FIJ.

“Access Bank claims it was a successful transaction and I asked them for proof. Send me the beneficiary account since you guys claim it was successful. I went as far as showing them my account statement for the beneficiary. I even went to their office in Auchi, Edo State, they told me its from their own end.”

Mails sent to Access bank by Daramola.

On Tuesday, FIJ placed a call to the customer care line of Access bank. A lady who simply identified herself as Nkwoma answered the call, saying “What I will advise you to do is to inform the person to give us a call.” 

When this feedback was delivered to Daramola, he placed a call to Access Bank that same day, but there has been no progress.

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Published 25th Mar, 2021

By Damilola Adeyera

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