The United Bank for Africa (UBA) says it has begun investigations into the fraud case involving one of its staff, Monday Sule Ilemona, who fleeced five customers of N15million while operating straight from the bank premises.
FIJ had published a report about Mberede Lovelyn Chiamaka and some of her friends who bank with UBA and had opened UBA Target Accounts. The account manager, Sule Monday Ilemona, however transferred the money to his personal account.
Speaking with FIJ on Thursday afternoon, Ramon Nasir, UBA’s Group Head of Media and External Relations, said immediately after seeing the story, the Head of Internal Control had written to the bank’s Head of Customer Service and an Executive Director to investigate the issue and find an immediate resolution to the matter.
“I can assure you that from the responses I have had this morning, the investigation is ongoing,” he said. “This issue will be resolved and an amicable resolution will be met.”
Nasir explained that even though Monday was most probably acting on his own personal volition, it didn’t excuse the responsibility of the bank to the customer.
“The customer is not responsible to start identifying whether the staff of any institution is real or not real.
“The guy holds an ID Card so he is an agent of the bank. We will find a resolution to this. We will resolve it as quickly as we can and to the benefit of the complainant.”
As of the time of filing this report in, Chiamaka told FIJ she was looking forward to being contacted by the bank.
She expressed relief that her cry for justice was being listened to and hoped that UBA would see the matter to its very end rather than close the investigation as it had done earlier.
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