Chidinma Ekeji, a Lagos State resident, has detailed how N90,000 vanished from her UBA account.

Ekeji told FIJ that the incident happened on December 29, 2022, and that all the efforts she made to get the bank to return the money amounted to nothing.

“On that day, I transferred N70,000 from my Fidelity Bank account and N20,000 from my First Bank account into the UBA account,” said Ekeji.

“As a matter of fact, all three accounts belong to me, but the one for UBA is solely used for my business. The other two accounts are used for personal savings.

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“After making those two transfers into the UBA account, I decided to charge my phone and went on to do some other things around the house. I was home alone on that day and did not go out at all. This means no other person had access to my phone the entire day.

“Around 9:07 pm that same day, I suddenly received a debit alert of N90,000 from UBA. The entire N90,000 I had transferred from both Fidelity and First Bank accounts had vanished.

“I wasn’t able to immediately report the matter to the nearest UBA branch when the incident happened because I had to travel to my home state for my grandmother’s burial, but, as soon as I returned, I did.”

Ekeji said when she eventually returned to Lagos, she reported the incident at one of the bank’s branches on January 5.

“The UBA official I spoke with termed the incident an ‘erroneous debit from their end’ and added that I should give the bank 10 working days to get the issue fixed,” Ekeji said.

“However, after the 10 working days elapsed and I did not hear from them, I went back to request for update. It was at this point that their investigation team now claimed that I had compromised my sensitive bank details.

“They said a fraudster had used their old mobile app to gain access to my account. The truth is, the claim is untrue. I have never at any time exposed my details to anyone. I also gave them several instances of how the claim they made was not even possible.

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“I even hardly make use of the debit card on the account because it is strictly for business. I also do not give the card to anyone to use. It is always with me.”

Ekeji said that she was eventually told to write a recall letter after she gave the bank several reasons an account detail compromise could not have been the reason for the unauthorised debit.

“The funniest part is that the money in question went into an account belonging to one ABDALLAH DAVID, another UBA account holder. When I pressed further, they said he had withdrawn the N90,000 from his account,” said Ekeji.

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“Since then, I have not received any positive news from UBA. This means it is no longer safe to even keep money in banks. I need my money back. It’s already going to two months since the money disappeared from my account.”

FIJ sent an email to UBA for comments on Wednesday, and one of the bank’s officials, who simply identified himself as Uduaghan, responded a day later, saying, “This is to acknowledge the receipt of your mail regarding your complaint. Kindly contact customer to liaise with us for further assistance.”