Adenike Okekporo, a Nigerian student resident in the United Kingdom, has detailed how the United Bank for Africa (UBA) denied her access to her N1.6 million.

Speaking with FIJ, Okekporo said the sum was the refund she got from the bank after the same amount was fraudulently withdrawn in July.

She stated that she wrote to the bank after the refund so she could move the money into a more accessible bank account.

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“On July 23, N1.6 million was withdrawn from my account and after reporting the incident to the bank, a refund was made in two weeks, Okekporo told FIJ.

“After the refund, I realised the account had been frozen and I had been restricted from accessing it.

“I wrote to UBA to request access to the account so I could move the money to a safer account, but they kept dribbling and ignoring me. They would acknowledge my emails but fail to resolve the request.”

Okekporo said her lawyer also wrote to them twice but UBA would raise her hope only to have it dashed.

“On August 16, they acknowledged one of the emails I had sent them and asked that I fill some documents, which I did immediately. They didn’t respond afterwards.

“On December 3, they held a programme on Instagram and I dropped a comment that ‘I am sending this message to serve as a reason I will refuse to settle out of court when I start’.

“This caught their attention and they asked me to send my ID for verification.”

The postgraduate said she sent her details and also did video verification with the bank to no avail.

“UBA contacted me on WhatsApp to verify my details and signature. They asked me to resend my documents, which I did,” she said.

“It seems they are punishing me for an offense I don’t know about. They gave me the option of video verification. They even made me sign my signature twice on the video verification.

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“All I want is that they send my login so I can move my money from their bank. I have had to subject myself to undue hardship because they won’t allow me to access my money.”

When FIJ contacted UBA via Twitter, the bank asked our reporter to provide Okekporo’s details, and then they said her accounts were active.

“Kindly provide your account number, mobile number, and email address to enable us to assist,” they wrote.

“Kindly be informed that both accounts are fine and active. We regret any inconvenience experienced in this regard. Thank you.”