Published 29th Nov, 2024

By Timileyin Akinmoyeje

Passengers scheduled to fly from Abuja to Lagos on an Air Peace flight endured a frustrating evening on Thursday as their 5:45 pm flight was delayed for more than four hours. By 10:00 pm, angry passengers gathered at the Nnamdi Azikiwe Airport to protest and demand refunds.

One of the passengers, Sotide Abimbola (not real name), said she found out her flight had been rescheduled only after arriving at the airport. The flight, which was initially moved to 9:00 pm, was delayed again just 15 minutes before takeoff.

“I thought, ‘Okay, I’ll get home by 10’. But then they said they were delaying the flight again. I can’t leave the airport at that time. I am a woman, I don’t have a car, and it’s unsafe to move around that late,” she told FIJ.

Abimbola told FIJ that such indiscriminate rescheduling only put customers like her at risk.

“If we get to Lagos around 11 pm, I may have to sleep at the airport. I can’t chase buses at that time for security reasons. It’s so annoying. All other airlines have left.”

FIJ gathered that the flight eventually took off at about 10:45 pm and arrived Lagos approximately one hour later.

REA ALSO: Air Peace’s 2:15 pm Lagos-Abuja Passengers Still Stranded at MM1 at 9:15 pm

Delays Are Nothing New

This is not the first time Air Peace passengers have faced long delays. On November 19, Imafidon Oghenevo (not real name) recounted how a postponed flight from Benin to Lagos led to unexpected expenses.

His flight was originally set for 4:15 pm and moved to 6:15 pm, forcing him to pay extra for his hotel room.

In June 2023, passengers on a Lagos-to-Abuja flight had a similar experience. Their flight, scheduled for 2:15 pm, was shifted to 6:20 pm with little notice.

Despite arriving early, passengers found themselves stranded as the airline failed to meet the revised departure time.

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6 replies on “VIDEO: Air Peace Customers Protest 4-Hour Flight Delay, Demand Refund”

Airpeace and flight delay is becoming common. On November 17th they delayed our 8:18am flight for 4 hours. And started bribed us with biscuits and soft drink. We took off by 12 noon. However the lady that shared her Abuja experience saying she can’t jump buses by 10pm, there is Uber nah. If you can afford flight at this time, you can squeeze out money for Uber.

The Aviation ministry should put a law in place to punish airlines that keep delaying or postponing departures. That should serve as a deterrent to all the domestic airlines in the country.

With the exuberant rate of airport cab?meanwhile some people fly just because our toads are not safe anymore not Because they hv do much money

This is common with Air Peace. No compensation, no follow-up messages to even recognise the psychological impact on customers. Onyema will only come to Arise morning show criticising others instead of looking inwards to address all these shortfalls.

This one’s experience the least. Same airpeace delayed my flight ✈️ original departure time is 5:45pm. We were delayed for almost 7hrs weeks took of in the midnight 2Am, I have the video evidence.