Somtochukwu Njoku, a Lagos-based technology expert, has accused Wallets Africa, a cross-border payment platform, of withholding the N37,510 he intended to fund his dollar account with.

Njoku told FIJ that on July 27, 2022, he deposited some money into his Wallets Africa account to pay for an online invoicing service, but while the money was debited, the transaction failed twice.

He said the company deducted N18,755 from his account on two occasions and did not refund it despite failing to render the service he wanted.

READ ALSO: Customer Can’t Explain How N60,000 Left His Wallets Africa Account

“The deposit and funding went through successfully into my Wallets Africa account, and I then proceeded to attempt to make payment for the online invoicing service,” Njoku told FIJ. “The payment failed. However, I was debited by Wallets Africa.

“I waited over an hour in the hope that there would be a reversal. None came. Because of the pressure from my client, I decided to try again. I deposited again, funded and tried to make payment, but it failed again.”

He said he contacted the company he was trying to make payment to but they said they had not received it from Wallets Africa.

READ ALSO: After FIJ’s Story, Wallets Africa Refunds Product Manager’s N150,000

“They advised that I try another card, so I did, and the payment went through seamlessly. I then went back to Wallets Africa to make sense of what was going on, but their web support team was silent,” he said.

“I then followed up on Twitter, but anytime I asked, they responded with ‘We will take a look’ or ‘Share your wallet phone number and transaction reference’ or ‘We will revert’.

“This is almost a month now and nothing has been done.”

FIJ found that the company’s website was inactive. When contacted, Wallets Africa asked that the customer complain to them.