Elizabeth Fabunmi, an Abuja-based teacher, has narrated how Ecobank, a pan-African bank, failed to reverse a failed transaction of N20,000.

Fabunmi told FIJ that she had sent N20,000 from her Ecobank account to a Zenith account on September 17 via an automated teller machine in Okene, Kogi State.

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“On September 17, while I was in Kogi, I sent N20,000 to a friend via an automated teller machine. I was sure the transaction was successful because Ecobank confirmed its status via a debit alert and the money was deducted immediately,” she said.

“I was expecting my friend to acknowledge the money when she told me she was yet to receive it.

“I thought something was wrong with my account and called Ecobank’s customer service for a complaint but I got no response from them.

“My friend further confirmed that she was yet to receive the money and it was somewhere hanging in the air.”

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Responding to FIJ’s request for comments, the bank asked that the customer provide her account details so they could investigate the issue.

“Kindly be informed that you would be required to liaise with the account holder to contact us directly and provide us with the Ecobank account number to enable us to further assist,” the bank said.